Ebay customer service...what a joke!

[sdkammeyer]

I had something similar happen to me a couple weeks ago.

I just started selling on ebay and I was selling a bath fan. When I was originally filling out the listing i skipped right past that section where you can block certain countries from bidding. I just assumed that nobody was dumb enough to buy a $30 bath fan that weighs 11lbs and pay to have it shipped overseas..... silly me.

Sure as heck ... within a couple hours of listing someone from some conglomeration of islands somewhere on earth (I dont remember where they were from but it wasn't Kansas) messages me and asks how much it costs to have it shipped to them. I tell them that I don't ship overseas on items like this.

They kindly thanked me for my time and then bid on it anyways.

Luckily they got overbid and didnt win the auction ..... but I learned my lesson and now I TRIPLE CHECK that I have those boxes checked on items that I won't ship overseas.

[kmac32]

Originally Posted by sdkammeyer

I had something similar happen to me a couple weeks ago.

I just started selling on ebay and I was selling a bath fan. When I was originally filling out the listing i skipped right past that section where you can block certain countries from bidding. I just assumed that nobody was dumb enough to buy a $30 bath fan that weighs 11lbs and pay to have it shipped overseas..... silly me.

Sure as heck ... within a couple hours of listing someone from some conglomeration of islands somewhere on earth (I dont remember where they were from but it wasn't Kansas) messages me and asks how much it costs to have it shipped to them. I tell them that I don't ship overseas on items like this.

They kindly thanked me for my time and then bid on it anyways.

Luckily they got overbid and didnt win the auction ..... but I learned my lesson and now I TRIPLE CHECK that I have those boxes checked on items that I won't ship overseas.

Wow, people are so brazen! And eBay feels a need to protect them? I think if anyone is stupid enough to bid and they do so anyhow, they should have their bidding privledges to bid revolked. They obviously failed their reading classes.

[t206blogcom]

Anyone care to share their eBay IDs to the rest of us can block them from bidding?

[kmac32]

Originally Posted by t206blogcom

Anyone care to share their eBay IDs to the rest of us can block them from bidding?

This person was bidding on some non sports card items but will gladly give the name if you want it.

[sdkammeyer]

Originally Posted by t206blogcom

Anyone care to share their eBay IDs to the rest of us can block them from bidding?

I believe it was

mdjcro-2008_2009

Since he/she didnt win an item, and I had about 10 of those fans all sold within a few days ..... I checked some bid history and im pretty sure thats him.

Again .... this was for a bathroom exhaust fan .... definitely not sports related at all

[kmac32]

Originally Posted by t206blogcom

Anyone care to share their eBay IDs to the rest of us can block them from bidding?

Here it is for you member name l07c27201010

Member is from Austria

[D. Bergin]

I'm going back and forth with somebody right now.

After auction is won I get a message:

"Why is shipping $42.95"

my answer in short

"Because you are in Australia, that's what the approximate cost is. Price for non-U.S. shipping was stated twice in the description"

his answer:

"Can't you just roll the poster up in a tube"

my reply:

"No, it's cardboard".............(which was also stated in the auction, and the fact it had to be shipped flat, twice in the same auction listing.)

Haven't heard back. Almost hope they don't pay.

[thecatspajamas]

Ken,

Use the "Report A Buyer" button on your feedback page (towards the top right, should be over the "Seller Dashboard" link). Explain that the buyer contacted you, ignored your response that you don't ship overseas, and never paid for the item, and tell them that you don't think a buyer should be able to leave a negative for an item they never paid for. Be matter of fact, don't curse or inflate the situation, and there's a good chance that the neg will be pulled (may take as much as a month or so, and you probably won't get any notice of it, it'll just disappear). I've had much better luck with this process than I ever have with calling and getting a live person to do anything. I don't know if it goes through different channels or what, but all I've ever gotten out of live reps is faux sympathy and no helpful action.

In the future, you're probably NOT better off putting in the transaction cancellation request the way you did, because eBay leaves it up to the buyer whether they want to agree with it or not. As you found out, if they say, "No, I still want it" but then still don't pay, you can't do the usual NPB process. Chances are, if you've flat out told them you won't ship to their country, they're not going to try to send you the payment. Even if they do, you can refund it, and then still do the NPB process. The key being that buyers that fail to pay for an item and have an NPB claim filed against them cannot leave negative feedback (or if they already have, but don't pay, the neg will be pulled once the NPB claim is finalized).

[kmac32]

Originally Posted by thecatspajamas

Ken,

Use the "Report A Buyer" button on your feedback page (towards the top right, should be over the "Seller Dashboard" link). Explain that the buyer contacted you, ignored your response that you don't ship overseas, and never paid for the item, and tell them that you don't think a buyer should be able to leave a negative for an item they never paid for. Be matter of fact, don't curse or inflate the situation, and there's a good chance that the neg will be pulled (may take as much as a month or so, and you probably won't get any notice of it, it'll just disappear). I've had much better luck with this process than I ever have with calling and getting a live person to do anything. I don't know if it goes through different channels or what, but all I've ever gotten out of live reps is faux sympathy and no helpful action.

In the future, you're probably NOT better off putting in the transaction cancellation request the way you did, because eBay leaves it up to the buyer whether they want to agree with it or not. As you found out, if they say, "No, I still want it" but then still don't pay, you can't do the usual NPB process. Chances are, if you've flat out told them you won't ship to their country, they're not going to try to send you the payment. Even if they do, you can refund it, and then still do the NPB process. The key being that buyers that fail to pay for an item and have an NPB claim filed against them cannot leave negative feedback (or if they already have, but don't pay, the neg will be pulled once the NPB claim is finalized).

Will definitely try this one. Thanks

[danmckee]

Originally Posted by thecatspajamas

Ken,

Use the "Report A Buyer" button on your feedback page (towards the top right, should be over the "Seller Dashboard" link). Explain that the buyer contacted you, ignored your response that you don't ship overseas, and never paid for the item, and tell them that you don't think a buyer should be able to leave a negative for an item they never paid for. Be matter of fact, don't curse or inflate the situation, and there's a good chance that the neg will be pulled (may take as much as a month or so, and you probably won't get any notice of it, it'll just disappear). I've had much better luck with this process than I ever have with calling and getting a live person to do anything. I don't know if it goes through different channels or what, but all I've ever gotten out of live reps is faux sympathy and no helpful action.

In the future, you're probably NOT better off putting in the transaction cancellation request the way you did, because eBay leaves it up to the buyer whether they want to agree with it or not. As you found out, if they say, "No, I still want it" but then still don't pay, you can't do the usual NPB process. Chances are, if you've flat out told them you won't ship to their country, they're not going to try to send you the payment. Even if they do, you can refund it, and then still do the NPB process. The key being that buyers that fail to pay for an item and have an NPB claim filed against them cannot leave negative feedback (or if they already have, but don't pay, the neg will be pulled once the NPB claim is finalized).

I agree with Lance completely with his 2nd paragraph.
Unfortunately ebay allows negative feedback even if the buyer agrees to a cancellation!

Our lovely Joey Farino did this to me after he accepted the cancellation but he was nice enough to revise the feedback after we conversed nicely.

But he didn't have to! If a cancellation is accepted by both parties, no way should an bad feedback be permitted!