eBay nonpaying bidder strikes

[kmac32]

That is the worst one I have ever seen. Only thing worse is if the person would be verbally abusive. That one is a no brainier on banning.

[D. Bergin]

Originally Posted by kmac32

That is the worst one I have ever seen. Only thing worse is if the person would be verbally abusive. That one is a no brainier on banning.

I could take the verbal abuse if somebody actually paid for an item and wasn't trying to ruin my reputation.

This looks like somebody getting off on ruining a lot of sellers time and money.

[kmac32]

Originally Posted by D. Bergin

I could take the verbal abuse if somebody actually paid for an item and wasn't trying to ruin my reputation.

This looks like somebody getting off on ruining a lot of sellers time and money.

I meant the combo of not paying and verbal abuse. eBay makes it far too easy for buyers to leave negative feedback. There should have to be evidence of communication on a buyers part before they can neg a seller. If someone is not happy with seller, try to work it out with the seller first before leaving a negative should be the rule. It is amazing how many times you see a negative left with no attempt on a buyers part to work things out.

[thecatspajamas]

Originally Posted by kmac32

It is amazing how many times you see a negative left with no attempt on a buyers part to work things out.

In my personal experience, that would be EVERY time. I have never had a buyer state a reasonable complaint and then be so disgusted with my proposed resolution that they still left negative or neutral feedback. They either don't communicate at all and blindside you with the neg, or have some unreasonable demand and aren't happy with a reasonable response. (As in, what do you mean you'll refund my payment plus shipping costs if I return it? I want to keep it AND get my money back!) I will never understand buyers who would rather neg a seller over some issue rather than bother asking them to make it right.

Edited to add: Supposedly now a buyer has to have communicated with the seller before eBay will allow them to leave a negative. But there's no distinction between a buyer messaging you to actually try to work it out and them sending you a message with nothing but a frowny face in it.

The three strikes rule may or may not be in effect, but it's never been 3 strikes EVER. There has always been a window that the strikes have to occur in, and you can never tell who else actually filed complaints when, so it would be very easy for eBay to fudge or disregard the rule of 3 for whatever reason. It's always lots of assurances that they take these things seriously and are looking into it, but never any transparent action taken, so who knows how many complaints have to pile up before someone gets booted. I suspect it has much more to do with whether eBay is getting paid than the seller.

[kmac32]

Originally Posted by thecatspajamas

In my personal experience, that would be EVERY time. I have never had a buyer state a reasonable complaint and then be so disgusted with my proposed resolution that they still left negative or neutral feedback. They either don't communicate at all and blindside you with the neg, or have some unreasonable demand and aren't happy with a reasonable response. (As in, what do you mean you'll refund my payment plus shipping costs if I return it? I want to keep it AND get my money back!) I will never understand buyers who would rather neg a seller over some issue rather than bother asking them to make it right.

Edited to add: Supposedly now a buyer has to have communicated with the seller before eBay will allow them to leave a negative. But there's no distinction between a buyer messaging you to actually try to work it out and them sending you a message with nothing but a frowny face in it.

The three strikes rule may or may not be in effect, but it's never been 3 strikes EVER. There has always been a window that the strikes have to occur in, and you can never tell who else actually filed complaints when, so it would be very easy for eBay to fudge or disregard the rule of 3 for whatever reason. It's always lots of assurances that they take these things seriously and aUre looking into it, but never any transparent action taken, so who knows how many complaints have to pile up before someone gets booted. I suspect it has much more to do with whether eBay is getting paid than the seller.

Lance,

Isn't that the truth on all you said. eBay can see all the messages sent through their system so it would take a little effort ( very little effort) to verify facts. If the message facts warrant reasonable grounds to leave negative then fine. If the facts indicate the buyer is being unreasonable, then no negative feedback can be left. But that would make too much sense.