Is this ebay feedback appropriate?

[kmac32]

Originally Posted by drc

Your feedback was fine, especially considering you gave him positive feedback.

If you gave him a negative, then there would be valid debate.

I suppose his point was you should have told him of your complaint, rather than publicized it. Which is a fair point.

Exactly

[Robextend]

Free shipping shouldn't mean awful shipping. To me, the feedback was appropriate.

[alanu]

After reading these comments, in retrospect, I probably should have contacted the seller first, but I don't think my comment would have changed much.

[novakjr]

Free shipping really ISN'T free shipping in the ultimate scheme of things. Total price is still total price. Whether the shipping is calculated separately, or built in to the item's price is irrelevant. You paid for that item, and should reasonably expect it to be shipped appropriately..

I see nothing wrong with the feedback you left. All though I will admit, you probably should've contacted him first. He may have responded differently.. Ultimately though, you did the seller a favor by calling him out on it, before something bad happens with a higher priced item.

I've had two similar instances in the past, both on something like $10 cards. One was damaged in the mail Wrote the seller first and he refunded my money due to the damage without me even asking. So I left him a positive without mentioning the incident. The other time there was no damage, wrote him first as well but the seller replied with a typical "so what, no harm, no foul" type response. So I left the exact same type of feedback as you did..

[D. Bergin]

A couple years ago I once got a feedback complaint from a buyer for my poor shipping practices.

Guy won a boxing ticket in an auction. When I shipped I put the ticket in a photo sleeve, put that sleeve in a semi-rigid envelope, placed two pieces of cardboard around the envelope and put that in another larger envelope and shipped 1st Class Package with Delivery Confirmation.

Apparently the Post Office just went totally mental on the package and the ticket somehow ended up with a small crease.

Guy e-mailed be back fishing for a partial refund, I told him I don't do partials..........send the ticket back and I'll give him a full refund. Guy went nuts, told me I was a slip-shod shipper, this ticket (a 1940's Billy Conn fight) was a present for his father, and there's no way he can give the ticket to his dad with this small crease now present, what am I crazy to ship this so carelessly, etc., etc...

"Sorry buddy, ship back and I'll give a full refund", I reply.

After much hand-wringing the guy decides to send it back.........but with a caveat........he was going to ship it back to me, the way he would have shipped it, had he sold it to someone else.

"Great!" I think to myself, "Ok, ship it back", I reply as calmly as I can muster.

I get the ticket back a week later. It's in a Priority Box. Inside the box are two thick blocks of wood and a screwdriver. This nut had hid the ticket between two blocks of wood in a literal custom made screw-down holder.

I couldn't really do anything but laugh, and imagine this guy as a regular Ebay seller. Sitting at his shipping table with a skill saw, drill, box of screws and case of screwdrivers sitting by his side, ready to ship out his next batch of widgets.

Funny thing is, I gave the guy the choice to have the item shipped Boxed Priority Mail.........and he chose the cheaper 1st Class option instead.

[Tabe]

IMHO, your feedback was completely appropriate. I also don't think you were under any obligation to contact the seller. Suppose you DID contact him and he says "Gee, you're right, I won't do it again" - and then he DOES do it again. Now future buyers are getting poorly shipped items without any warning from you. On the other hand, he could see your feedback, post a reply to it saying "you're right, lesson learned!" and future buyers will know both sides of the story.

Again, I think you did things 100% correctly.

Tabe

[novakjr]

Originally Posted by Tabe

IMHO, your feedback was completely appropriate. I also don't think you were under any obligation to contact the seller. Suppose you DID contact him and he says "Gee, you're right, I won't do it again" - and then he DOES do it again. Now future buyers are getting poorly shipped items without any warning from you. On the other hand, he could see your feedback, post a reply to it saying "you're right, lesson learned!" and future buyers will know both sides of the story.

Again, I think you did things 100% correctly.

Tabe

That's a very good point.

[Exhibitman]

Originally Posted by Tabe

IMHO, your feedback was completely appropriate. I also don't think you were under any obligation to contact the seller. Suppose you DID contact him and he says "Gee, you're right, I won't do it again" - and then he DOES do it again. Now future buyers are getting poorly shipped items without any warning from you. On the other hand, he could see your feedback, post a reply to it saying "you're right, lesson learned!" and future buyers will know both sides of the story.

Again, I think you did things 100% correctly.

Tabe

I agree, though when I get an item that is undamaged but badly packed I email the seller first with my critique before I post any feedback.

As a seller I'd want to know if there is an issue with my packaging. The classless thing is attacking the buyer for posting the opinion.

[19cbb]

Originally Posted by D. Bergin

A couple years ago I once got a feedback complaint from a buyer for my poor shipping practices.

Guy won a boxing ticket in an auction. When I shipped I put the ticket in a photo sleeve, put that sleeve in a semi-rigid envelope, placed two pieces of cardboard around the envelope and put that in another larger envelope and shipped 1st Class Package with Delivery Confirmation.

Apparently the Post Office just went totally mental on the package and the ticket somehow ended up with a small crease.

Guy e-mailed be back fishing for a partial refund, I told him I don't do partials..........send the ticket back and I'll give him a full refund. Guy went nuts, told me I was a slip-shod shipper, this ticket (a 1940's Billy Conn fight) was a present for his father, and there's no way he can give the ticket to his dad with this small crease now present, what am I crazy to ship this so carelessly, etc., etc...

"Sorry buddy, ship back and I'll give a full refund", I reply.

After much hand-wringing the guy decides to send it back.........but with a caveat........he was going to ship it back to me, the way he would have shipped it, had he sold it to someone else.

"Great!" I think to myself, "Ok, ship it back", I reply as calmly as I can muster.

I get the ticket back a week later. It's in a Priority Box. Inside the box are two thick blocks of wood and a screwdriver. This nut had hid the ticket between two blocks of wood in a literal custom made screw-down holder.

I couldn't really do anything but laugh, and imagine this guy as a regular Ebay seller. Sitting at his shipping table with a skill saw, drill, box of screws and case of screwdrivers sitting by his side, ready to ship out his next batch of widgets.

Funny thing is, I gave the guy the choice to have the item shipped Boxed Priority Mail.........and he chose the cheaper 1st Class option instead.

Can't stop laughing... crazy but too darn funny!

[rp12367]

About a year ago, I won 4 raw t210's from a none collector. They came wrapped in a paper towel, no penny sleeves, top loaders, cardboard, nothing, paper towel and a piece of scotch tape in a bubble mailer. I almost lost it when I saw packing job. Cards weren't damaged the least bit, I emailed the seller and told them how to pack better in the future and left postive feedback, after all cards were ok and shipping price was fair for package job. Hopefully they learnt how to ship better the next time.