How long should a seller be given to ship and item out?

zljones · #1 10-21-2012, 02:37 PM

Quote:

Originally Posted by Deertick

Any package that has a printed label (paid) can be given to the postman for shipment. There is no excuse, with the exception of an apartment building with no outgoing box, rare, but I've heard legends of such an animal. Now if the seller does not own a printer and must do his transactions in person, that is another story. But the shipping details should reflect that. Don't say "within 48 hrs" if you only "go to town" once a week. Say what you do and do what you say.

+1

kmac32 · #2 10-21-2012, 03:17 PM

Just as important question. How long should a buyer be allowed to pay for an item? Ebay states must be paid within 48 hours which is reasonable. Have had a few buyers wait 10 days to pay which is waaaaaaaay to long.

zljones · #3 10-21-2012, 03:42 PM

Quote:

Originally Posted by kmac32

Just as important question. How long should a buyer be allowed to pay for an item? Ebay states must be paid within 48 hours which is reasonable. Have had a few buyers wait 10 days to pay which is waaaaaaaay to long.

For me it depends, I give buyers 5 days to pay, and if they need more time than that I expect communication. If it goes beyond the 5 days I send a friendly reminder, and some pay right after that because they plain forgot to pay, then when I have someone not respond I open a dispute. Last time I had a buyer not pay and not respond I called up Ebay and reported the buyer, because I noticed in his feedback that he had done this to other sellers over time. Since you can't leave negative feedback, this guy was getting away with it, Ebay acted and got his buying prevledges revoked.

kmac32 · #4 10-21-2012, 05:42 PM

Quote:

Originally Posted by zljones

For me it depends, I give buyers 5 days to pay, and if they need more time than that I expect communication. If it goes beyond the 5 days I send a friendly reminder, and some pay right after that because they plain forgot to pay, then when I have someone not respond I open a dispute. Last time I had a buyer not pay and not respond I called up Ebay and reported the buyer, because I noticed in his feedback that he had done this to other sellers over time. Since you can't leave negative feedback, this guy was getting away with it, Ebay acted and got his buying prevledges revoked.

I handle it basically the same way you mentioned. The problem becomes when the buyer doesn't respond to communication. Had several do that recently. I have one that won an auction and emailed asking to pay on a certain date which I agreed to and then that date came and went and now they don't respond to e-mail. Opening a case on them tomorrow. My feeling is don't ask for special treatment and then not live up to their end of the deal. Kind of annoying.

buymycards · #5 10-21-2012, 05:59 PM

I sold about 20 items in the past two weeks and I have opened 5 NPB's. I always send an invoice after 4 days, then the NPB after seven days. My guess is that none of these guys will pay and we are talking about items in the $2 to $10 range. If they can't pay right away then they should send me a message and I will hold the item for as long as they like. Most of my items lately have been auctions and it seems like the problem has gotten worse. When I had BIN/Best Offer items I didn't have nearly as many problems.

This problem could be solved easily by ebay. If a buyer has an open NPB then they should not be allowed to bid on anything on ebay until they have paid for the previous items.

As far as shipping, I package products before I leave for work at 6 am and I ship them that day. Anything that is paid for after I leave for work will be packaged that evening and shipped the next day.

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