Heritage Auctions Customer Service

[rainier2004]

As negative as it sounds, all I can be is honest. Heritage customer service has been horrible to me...worst out of all auction houses and that includes Chris Ivy. I have bouth from REA, Legendary, Huggins and Scott, etc, etc. Never again, but I am happy that you had a positive experience as mine was one of the worse ever in the hobby. Thanks, I guess, that they sponsor N54 like they do, but I will never bid with them again. In the end they lost a 5-figure customer over $37 b/c of "principle" as Chris said. Good luck.

S Suckow

[danmckee]

Originally Posted by rainier2004

As negative as it sounds, all I can be is honest. Heritage customer service has been horrible to me...worst out of all auction houses and that includes Chris Ivy. I have bouth from REA, Legendary, Huggins and Scott, etc, etc. Never again, but I am happy that you had a positive experience as mine was one of the worse ever in the hobby. Thanks, I guess, that they sponsor N54 like they do, but I will never bid with them again. In the end they lost a 5-figure customer over $37 b/c of "principle" as Chris said. Good luck.

S Suckow

Steve, I am very sorry to hear this.
Thanks for posting
dan

[Runscott]

Originally Posted by rainier2004

As negative as it sounds, all I can be is honest. Heritage customer service has been horrible to me...worst out of all auction houses and that includes Chris Ivy. I have bouth from REA, Legendary, Huggins and Scott, etc, etc. Never again, but I am happy that you had a positive experience as mine was one of the worse ever in the hobby. Thanks, I guess, that they sponsor N54 like they do, but I will never bid with them again. In the end they lost a 5-figure customer over $37 b/c of "principle" as Chris said. Good luck.

S Suckow

Steve, Is this yet another reference to the Cracker Jack fiasco that almost no one agreed with you on? Seriously, if you can't get anyone to agree with you on something, you really ought to drop it. Several people even offered to buy that card from you for what you paid for it, yet you declined. Doesn't that tell you anything?

[autograf]

I've always had positive experiences with Heritage. Sometimes it takes a while to receive stuff but in some cases they've shipped before I paid. Kind of weird. Anyway, they're very professional and have great packing/shipping and offer nice items. I won't pile on for the website as it has it's issues but they are clearly a top notch operation.

[Leon]

Of course I like Heritage as I know a lot of the guys in the sports division and they help sponsor the dinner and advertise. However, If I didn't think they did a great job I wouldn't say anything. I think they bend over backwards to help folks. Of course, just like any very large company, they will have customers with situations where there is no way to make the customer happy. Kind of like moderating this board. You can't make everyone happy so you just do the best you can. I think Chris and team do a fantastic job.

[Peter_Spaeth]

The autograph part of this story concerns me. Is it symptomatic of a broader problem with autograph authentication, or is it just a relatively isolated occurrence?

[HRBAKER]

Originally Posted by Peter_Spaeth

The autograph part of this story concerns me. Is it symptomatic of a broader problem with autograph authentication, or is it just a relatively isolated occurrence?

Peter,
You could have a whole Sub-Forum dedicated to that subject.
Oh, wait ...............