I told PSA off.......sort of.

[turtleguy64]

It's the total inconsistency coming out of PSA lately.I submitted a 1963 last card in set Johnny Temple last month.Got it back as an 8 which was correct but also got a qualifier of stain (on front).I broke out card carefully,removed stain with silk stocking .Resubmitted that card minus the stain and the results came back yesterday :no stain but now downgraded to a 6.5!!!Are you kiddin' me ?No,I did not damage the corners in breaking the case.It's just mindboggling.Was my grader in a rush?And just how do you get a 10 on any card from PSA these days?I also submitted 4 1974 bb vending cards and they were absolutely perfect.Same grader gave each a 9.

[Moonlight Graham]

I was told it would be ready today and it would ship today........I guess not

[rdwyer]

I've been waiting 5 weeks for a 20 day turnaround. Still, nothing. Customer service sucks.

[cobblove]

They seem to be rushing the 45 day specials out.
and slow on the Lesser day subs

[WhenItWasAHobby]

"Bad PSA customer service" in my opinion has been a worn-out cliche or even a self-evident hobby truism for at least the past 13 years.

But I think the biggest problem is that people should do more then just vent on a message board. If every submitter who wasn't satisfied with their service complained to the BBB and their rating dropped to a D or an F then maybe they'd do something. It's my belief that all disgruntled customers have a duty to fill out the following:

http://www.la.bbb.org/ComplaintDetai...anyID=13083567

[Moonlight Graham]

I talked to customer dervice on monday and they said the order would be ready to ship on tuesday. It's thursday and it's still not ready-day 21 on a 5 day submission-unbelieveable!

[chaddurbin]

love free grading. another order going to psa because of the voucher...thx joe!

chad--satisfied customer for 11 years, and currently not even a psa member.