PSA-How could you (my first post)

[travrosty]

I have to put these bad mistakes at the feet of Grad and Orlando, the buck has to stop somewhere, and Grad has been there about a decade, he's in charge of the authentication troops on the ground, and Orlando is in charge of the entire division. I always hoped they would put accuracy first and foremost ahead of submissions authenticated/day.

hint to PSA: hire more people, especially those with long time hobby experience, instead of owning card shops and autograph runners and hounds and start up a quality control dept. to catch these errors.

[RichardSimon]

Originally Posted by travrosty

I have to put these bad mistakes at the feet of Grad and Orlando, the buck has to stop somewhere, and Grad has been there about a decade, he's in charge of the authentication troops on the ground, and Orlando is in charge of the entire division. I always hoped they would put accuracy first and foremost ahead of submissions authenticated/day.

hint to PSA: hire more people, especially those with long time hobby experience, instead of owning card shops and autograph runners and hounds and start up a quality control dept. to catch these errors.

The buck does stop with Grad and Orlando.
They should let people know who actually is examining the items but they never will. When their team is out on the road Grad is not there much from what I have been told.
Collectors are paying "A Team" dollars and getting the "D team" looking at their submissions.

[travrosty]

their website lists 4 authenticators, grad, rullo, low, and sobrero. the rest are consultant authenticators.

so who is at the new east coast office? they must have authenticators they are not listing, why? afraid we might figure something out?

when i offered to help them out i insisted no picture or bio on their site. too embarrassing, maybe if i had a bag on my head? the unknown authenticator.

If they only listened to suggestions and retooled and reformed their business model. I would have a business model of accuracy first and not volume first. I would want volume, but not at the expense of accuracy.

[jgmp123]

Maybe PSA could use this guy....I heard he's pretty good with that microscope...

[travrosty]

if they hired him, he could be their top man. hahaha who would know?

[Exhibitman]