Heritage Auction problem

[thekingofclout]

I'm confused. Didn't Travis get barred by Heritage several months ago? And if so, I've never heard of an auction house accepting consignments from someone that they had barred?

And even a bit stranger in my opinion. A few months ago, Travis continued to bash Heritage here on net 54. He bashed them pretty darn good too. My question is:

Travis. Why would you consign an autograph with Heritage when you were convinced that, as a Company and Chris Ivy himself, were liars. And not just regular liars but really big, BIG liars. Just what made you choose Heritage? Especially during the Spring Auction Season when there were SEVERAL Major Auction Houses that all had auctions withing weeks, some before, and some after, the date that Heritage chose for their auction. How do you explain that choice Travis? What compelled you to get on board with Heritage? It makes me wonder...

I personally don't know a single person (and I know a lot of people) that would trust an expensive item with someone whom they DO NOT TRUST and were convinced was a LIAR! It's just unheard of.

[thxforthebp]

After a phone call today with Heritage I am even more frustrated than I was to begin with. I was originally told the item would ship, it didn't. After calling again today I was told that the auction was voided because the item I won was misrepresented in the description. That is true but I wanted it regardless I knew exactly what I was purchasing after stating that and asking more questions was told it was lost. Now I was given two stories have no item, and was left extremely frustrated. The called ended with them saying if the item was located by them after they misplaced it I would be offered it at the sale price, all I can say is when stories contradict each other I should probably walk the other way.

Josh Drasher
jbd99@verizon.net

[Splinte1941]

Originally Posted by thxforthebp

After a phone call today with Heritage I am even more frustrated than I was to begin with. I was originally told the item would ship, it didn't. After calling again today I was told that the auction was voided because the item I won was misrepresented in the description. That is true but I wanted it regardless I knew exactly what I was purchasing after stating that and asking more questions was told it was lost. Now I was given two stories have no item, and was left extremely frustrated. The called ended with them saying if the item was located by them after they misplaced it I would be offered it at the sale price, all I can say is when stories contradict each other I should probably walk the other way.

Hmmm. I think I can begin to see a little fire through all of this thick smoke.

The item was lost? This is a bad comedy routine. At best.

[Hankphenom]

Just my .2 worth: In a handful of recent experiences with Heritage, buying and selling, too many ****ups to go into here. I like Chris Ivy, very pleasant and personable. The company--I'll never use them again.

[travrosty]

[QUOTE=thxforthebp;1002666]After a phone call today with Heritage I am even more frustrated than I was to begin with. I was originally told the item would ship, it didn't. After calling again today I was told that the auction was voided because the item I won was misrepresented in the description. That is true but I wanted it regardless I knew exactly what I was purchasing after stating that and asking more questions was told it was lost. Now I was given two stories have no item, and was left extremely frustrated. The called ended with them saying if the item was located by them after they misplaced it I would be offered it at the sale price, all I can say is when stories contradict each other I should probably walk the other way.


sorry to hear that. did the customer service person have a name? was it n.p. gresham?

[thekingofclout]

Originally Posted by travrosty

I needed the money bad and after three months, left holding the bag, and they got the stones to ask me to consign it with them again? yeah, i want to dink around another 3 months with them.

they listed their autographs as jsa auction LOA when they weren't. thats lying. When you say something that isn't so it's a lie.

when i told chris ivy that is not cool, he told me to mind my own business. then 6 months later when it got some traction and he couldnt contain it any further, he acts like this is the first time he heard of such claims, and then says he is happy to help out the customer by fixing the problem. unbelievable. And the people who bring these items to light get their accounts banned. yeah, they are a super auction house.


He also said the only times they put up the premature auction loa by jsa was on preview items where no live bidding was taking place. This was also a lie. myself and others showed instances of weekly internet auctions that had the premature jsa auction loa tag on them and the items were up for live internet bidding. When he says something like that - that isn't true, it's called a lie. That's not being honest, it's the definition of dishonesty.


Only when they got caught on a high-visibility scale, did they do anything about it and the people who pressured them to change got the brunt of their wrath by getting their bidding accounts cancelled, at least 5 people. They helped the customer and we helped them help the customer and if it wasn't for us they would still be doing it but we are the bad guys who deserve our accounts cancelled? Jeez!

So when you say you know Ivy to be honest as the day is long, that's fine for you, I am here to say I know a different Chris Ivy.

That's them in a nutshell and I don't care if they are a platinum sponsor or a plutonium sponsor. I am glad everyone can voice their opinion.

Originally Posted by thekingofclout

I'm confused. Didn't Travis get barred by Heritage several months ago? And if so, I've never heard of an auction house accepting consignments from someone that they had barred?

And even a bit stranger in my opinion. A few months ago, Travis continued to bash Heritage here on net 54. He bashed them pretty darn good too. My question is:

Travis. Why would you consign an autograph with Heritage when you were convinced that, as a Company and Chris Ivy himself, were liars. And not just regular liars but really big, BIG liars. Just what made you choose Heritage? Especially during the Spring Auction Season when there were SEVERAL Major Auction Houses that all had auctions withing weeks, some before, and some after, the date that Heritage chose for their auction. How do you explain that choice Travis? What compelled you to get on board with Heritage? It makes me wonder...

I personally don't know a single person (and I know a lot of people) that would trust an expensive item with someone whom they DO NOT TRUST and were convinced was a LIAR! It's just unheard of.

Sorry. I forgot to add my name. Jimmy Catanzaro

[travrosty]

Originally Posted by thekingofclout

Sorry. I forgot to add my name. Jimmy Catanzaro

The reason is that it is the first and only time i had ever consigned anything with them, and i didnt know heritage that well, I had emailed ivy and heritage before and they were cordial enough, they were just a big auction house and I thought i could get some exposure for my item.

All of the lying and the premature auction loa stuff came after this. I was shocked to see them do it this way. Blame the messenger for a mess they created themselves.


And I got banned for telling the truth to the hobby because of it, but the cancellation of my account was after I had consigned and had the auction listing cancelled after the fact due to a non paying bidder.

I actually found out the transaction on this listing was cancelled by checking the listing after the auction ended and seeing a auction listing cancellation on the listing first before i even got an email or a call from them that something had happened. I had to contact them to ask why the auction was reversed. Now that's nice. Did they plan on telling me at all? Why the internet listing on this auction item was updated before they called or emailed me telling me of the outcome I will never know.

Of course i wouldn't ever consign with them again. I am not allowed to, but as they say, you can't fire me, I quit. There is more than one auction house out there.

Now you know.

[RichardSimon]

Travis and I have both been banned by Heritage.
My ban took place after I posted something about them on a prior thread.
All you guys going negative here (though most of you seem to not want to deal with them anyway) run the banning risk now.
They are VERY THIN SKINNED.

[travrosty]

Originally Posted by RichardSimon

Travis and I have both been banned by Heritage.
My ban took place after I posted something about them on a prior thread.
All you guys going negative here (though most of you seem to not want to deal with them anyway) run the banning risk now.
They are VERY THIN SKINNED.

That is exactly right, i have nothing to lose, but i think other people might have less than stellar stories to tell to forewarn people but they fear for their account and run the risk of getting banned too, so that fear is enough to make sure people keep quiet, and heritage wanted to fire a shot over the bow to make examples of people to give others a message that you criticize or critique them at your own peril.

They are very thin skinned indeed. They didn't seem to want to work with the hobby. They wanted to give off a air of superiority, like the collector with a concern is nothing, they are a big auction house, now go away.

I had the exact opposite experience with Lelands, Josh Evans returned my emails and listened to my concerns, checked into it, and pulled an autographed item from the auction even though it was slabbed in a PSA holder, because he was responsive to concerns and did something I think Ivy has a hard time doing. He listened. He did not tell me to go play in traffic.