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  #1  
Old 01-26-2011, 08:50 AM
Frank A Frank A is offline
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Default Sgc
Whats up with SGC? I just called to get some info on submiting some S74's and got a machine . Says if you know who you want to talk to press1, for list press2. Thats it. How the hell do I know who I want to talk to since they have new people. What ever happened to press 3 to talk to a person. What happened to customer service.? Down the drain already?
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  #2  
Old 01-26-2011, 09:05 AM
thegashousegang thegashousegang is offline
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Not sure, but maybe it's weather related and nobody was in the office at the time. In PA it's been snowing all morning (and a lot more than was expected at this time)
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  #3  
Old 01-26-2011, 09:08 AM
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Default I've met with and ordered from the new crew...
.... and so far their customer service has been just as good. I suspect, as was previously suggested, any absence is weather related.
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  #4  
Old 01-26-2011, 09:08 AM
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The customer service is absolutely not "down the drain". We have been getting bad weather here on the east coast this morning.
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  #5  
Old 01-26-2011, 09:15 AM
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I would all but gaurantee its weather related. The vast majority of the staff drive well over an hour to get to the offices and the weather is pretty bad here. so I am willing to bet they are closed or very short staffed.
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  #6  
Old 01-26-2011, 09:18 AM
Pup6913
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I will try and explain. I have been there in person and have seen the volume of calls coming in in a matter of a few hrs. They can't possibly keep up with everything. Press #2 and listen to the options. It gives you the name of the person and what they do. You want to talk to Mike Goldberg. Heck leave a message and they will get back. Don't be impatient, they have jobs too. I have never left a message and not gotten a call within hrs or the next morning if busy. Their customer service is impeccable and should never be questioned. I would think twice before posting on this board about SGC's customer service. Probably the best part other than those nice slabs.


Oh yes the weather is a factor today also. sorry for that oversight.
Last edited by Pup6913; 01-26-2011 at 09:19 AM.
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  #7  
Old 01-26-2011, 09:25 AM
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Jim VB Jim VB is offline
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Quote:
Originally Posted by Pup6913 View Post
You want to talk to Mike Goldberg.


Andrew,

Mike is no longer with SGC. Neither is Brian. Neither is Sean.

Keep up, man!
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  #8  
Old 01-26-2011, 09:27 AM
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As an alternative you can send them an e-mail via their website. I've always gotten a response within 24 hours (usually less) or a call back if requested.

Don't remember when I had an "urgent" question for a grading company.
Last edited by alanu; 01-26-2011 at 10:09 AM. Reason: typo
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  #9  
Old 01-26-2011, 09:33 AM
Pup6913
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Originally Posted by Jim VB View Post
Andrew,

Mike is no longer with SGC. Neither is Brian. Neither is Sean.

Keep up, man!

Jim I have been in and out of the loop since i have been out of state. What a shame. I knew about Brian right after the national but not the other 2.
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  #10  
Old 01-26-2011, 09:36 AM
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Quote:
Originally Posted by Pup6913 View Post
Jim I have been in and out of the loop since i have been out of state. What a shame. I knew about Brian right after the national but not the other 2.
Around the 1st of the year, James Spencer purchased an equity interest in SGC. There were a couple of threads about it here, but nothing big.

Change is a part of doing business.
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  #11  
Old 01-26-2011, 10:06 AM
Republicaninmass Republicaninmass is offline
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Quote:
Originally Posted by Jim VB View Post
Andrew,

Mike is no longer with SGC. Neither is Brian. Neither is Sean.

Keep up, man!
But they got Jimmy Spence
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  #12  
Old 01-26-2011, 10:06 AM
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i look forward to the next sgc thread
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  #13  
Old 01-26-2011, 01:02 PM
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I sent in a card on Monday and it came back graded today. SGC's doing just fine.
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  #14  
Old 01-26-2011, 01:26 PM
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Quote:
Originally Posted by calvindog View Post
I sent in a card on Monday and it came back graded today. SGC's doing just fine.


Always a contrarian in every group!
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  #15  
Old 01-26-2011, 02:07 PM
Rob D. Rob D. is offline
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On a related matter, I had a problem with the brakes on my Chrysler Town and Country. Called Lee Iacocca today, and the problem has been solved.
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  #16  
Old 01-26-2011, 05:27 PM
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mark sanders
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Default how can this NOT be...
Quote:
Always a contrarian in every group!
...a customer service issue?
the weather here is beautiful...
sunny, clear blue sky, mid 70's...
so, what's the problem?
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