This looks interesting indeed

[kcohen]

Originally Posted by ullmandds

Wow...what a forgiving lot?!?!

Not even an apology? We're listening to what our customers want...meaning for HOC/HS not to shill their own auctions and basically rob their customers of their hard earned cash?

And from this moment on...we're not going to steal your $$$ anymore?!?!

And many of you are ok with this...end of story? WOW!

Now that Mr. Huggins has responded to forum opinion and changed the policy, what more of true substance can he do to correct the situation? Submit to flogging? Cut off his ear and send it to you? Just curious.

[ullmandds]

Well Golly Gee...an apology would be nice?

[ullmandds]

Admission of wrong doing would be nice?!

[ullmandds]

I'm done with this "discussion!"

It seems I am in the minority here of those that expect more from the businesses we deal with in this hobby and beyond. I expect honesty and integrity...and when someone F$cks up...I expect an apology...and then I can and usually do...move on!

I used to go to house of cards when I lived in MD back in the 90's and I always enjoyed my experiences there. Personally...H & S hardly ever offers anything in their auctions that I'm interested in...so I will most likely never bid in their auctions anyway.

I'm just a bit sick and tired of the mentality that has been propogating that businesses can rip people off at will...until they get caught...and then they just stop without any repercussions.

So I'll just group H&S/HOC with the Madolphs...and the banks...and most of the finance world that basically raped the country of their money...with nary a slap on the wrist!

God Bless America!

[Peter_Spaeth]

Originally Posted by ullmandds

So I'll just group H&S/HOC with the Madolphs...and the banks...and most of the finance world that basically raped the country of their money...with nary a slap on the wrist!

God Bless America!

Occupy Huggins & Scott!!!

[kcohen]

I said "of substance." Such window dressing changes nothing. Reasonable people are satisfied with a resolution to a problem. Declare victory and move on.

[sox1903wschamp]

The first two words out of the President of a Major Auction house's mouth to his Customers were "so look'. What was the movie....Jerry Maguire I think that had a great line in the movie of "you had me at hello".

When I read his first two words, he did not have me because it sounded like he was "put off" in having to deal with this issue. I am in sales and if I sent out a mass note to my irate customer base and started my note the same way, I would expect to lose numerous customer's in the near future.

Don't get me wrong, its good the issue appears to be fixed but the communication came across (IMO) about as "sincere as a spider" and as loyal customers of his auction house, we deserved more respect.

Michael S*%@tee@le

[vintagechris]

Originally Posted by sox1903wschamp

The first two words out of the President of a Major Auction house's mouth to his Customers were "so look'. What was the movie....Jerry Maguire I think that had a great line in the movie of "you had me at hello".

When I read his first two words, he did not have me because it sounded like he was "put off" in having to deal with this issue. I am in sales and if I sent out a mass note to my irate customer base and started my note the same way, I would expect to lose numerous customer's in the near future.

Don't get me wrong, its good the issue appears to be fixed but the communication came across (IMO) about as "sincere as a spider" and as loyal customers of his auction house, we deserved more respect.

Michael S*%@tee@le

I'm with you Michael. To start out with "so look" seemed very put off to me, much like I was treated for an issue I had with H&S last year, there was nothing about the issue I had last year or this issue that made me really think they were sincerely sorry. I am with Peter also, A sincere apology would have been at least a start instead of starting it with "so look". That just sounds very stand offish.

Chr...s Sh-- r e...ve

[frankbmd]

Originally Posted by sox1903wschamp

The first two words out of the President of a Major Auction house's mouth to his Customers were "so look'. What was the movie....Jerry Maguire I think that had a great line in the movie of "you had me at hello".

When I read his first two words, he did not have me because it sounded like he was "put off" in having to deal with this issue. I am in sales and if I sent out a mass note to my irate customer base and started my note the same way, I would expect to lose numerous customer's in the near future.

Don't get me wrong, its good the issue appears to be fixed but the communication came across (IMO) about as "sincere as a spider" and as loyal customers of his auction house, we deserved more respect.

Michael S*%@tee@le

+1

[smotan_02]

Interesting that this thread is happening as the Legendy Auction is kicking off. Makes me wonder...

[Fred]

I understand where some people are with this.

Ok, somebody got busted with their hand(s) in the cookie jar and after saying it won't happen again we're all just supposed to pretend like it never happened. I think the point a few people are trying to make is that this is something that shouldn't get swept under the carpet and forgotten about. This is something that impacts our hobby and hobbyist.

The way I figure, this is going to be on the minds of people after this thread goes to the bottom of the forum page and then off the main forum page. I'm guessing HOC and H&S would just wish it went away.

Maybe they ought to try and figure a way to smooth things over (monetarily). Drop he BP on the next auction to 5% (or something like that). Show the BUYERS/BIDDERS in their auctions that this is thier way of making amends for the MANY that felt slighted on this. There's nothing unethical about giving back to the hobby (and hobbyist) in a show of appreciation and gratitude.

[T206DK]

Originally Posted by ullmandds

Admission of wrong doing would be nice?!

yeah, I agree. an admision and an apology would be nice. It almost seems like they are mad that this was discovered....like someone ruined their good thing

[sb1]

We do not bid on any lots in our auction(could have sworn we had that in print, but I guess not), the statement has been made previously and still holds true. And since we don't have any employees, you don't have to worry about them either.

Also, we use the same software provider/auction platform as REA. So you can feel equally comfortable on our auction venue as well.


Scott

[Leon]

Originally Posted by sb1

We do not bid on any lots in our auction(could have sworn we had that in print, but I guess not), the statement has been made previously and still holds true. And since we don't have any employees, you don't have to worry about them either.

Also, we use the same software provider/auction platform as REA. So you can feel equally comfortable on our auction venue as well.


Scott

It is under our Market Strategy section and has been there since day one on our website, http://www.b-lauctions.com/market.html . As we recall we started our auction company in the heyday of some investigations. As far as I know we have the only written rule allowing for auditing of our records by a third party, if there ever is any question as to our auction bidding. I knew we had that rule concerning auction house bidding and missed it in our our "rules" page too.. I will work on getting a section added there in addition to where it is now. But again, been set in writing since day one. regards

[danmckee]

Huggins Ear? No thanks, I want his liver!

[Exhibitman]

Originally Posted by kcohen

Now that Mr. Huggins has responded to forum opinion and changed the policy, what more of true substance can he do to correct the situation? Submit to flogging? Cut off his ear and send it to you? Just curious.

Leave the ear. Send cannoli.