How Should Have SCP Handled This Situation?

[Buythatcard]

Jim, I agree that they had no other options at that point. But, if they would have responded to my emails, there might have been an option.

[bobbyw8469]

We've had a few posts lately where buyers can't hold onto cards for more than three seconds after they receive them. What's that all about?

I have noticed the same thing. The 1967 Topps PSA 10 Willie McCovey is already on Ebay (It sold last month thru Mile High Auction). It is for $1,400 more of course. Does anyone get cards and just hold onto them anymore?

[Exhibitman]

Part of the problem for a seller is that the seller has no way of knowing whether the buyer is trying to cheat them by claiming a shortage or damage, or whether there really is a problem, which is why a refund on return of the cards is often the only thing a seller will offer. I'm not saying anything illicit was involved here, just that expecting a seller to let you keep the items and just write a check on faith is not realistic.

[teetwoohsix]

+1

[rhettyeakley]

Wow, Tim is right tough crowd today!

Nobody is going to be happy when they purchase something and they don't get a few iems that they had expected (as per the description) and I find nothing wrong with coming on this forum to let off a little stetam... we've seen people do it for a lot less. I feel it is pretty inexcusable for any auction house to not deliver what is in the description, I understand there could be some mistakes in transciption, etc. but if an item is in the description and just isn't included with the package, what happened to it?
-Rhett

[Leon]

Originally Posted by Exhibitman

Part of the problem for a seller is that the seller has no way of knowing whether the buyer is trying to cheat them by claiming a shortage or damage, or whether there really is a problem, which is why a refund on return of the cards is often the only thing a seller will offer. I'm not saying anything illicit was involved here, just that expecting a seller to let you keep the items and just write a check on faith is not realistic.

That is cerainly your opinion, Adam. But if a buyer buys $1500 worth of cards from me, and says he is missing 3 of the 80, I would usually take their word for it. I usually give my customers the benefit of the doubt. If the BP was 15% then they made $225 of GP. To give back a quarter of that, to a customer that says they were shorted and they believe it was my fault, is not asking too much, imo. Maybe the most important thing is it will probably KEEP THEM AS A CUSTOMER. Again, this is debatable and is just the way I would handle it. I guess I am a push over..... regards

[HRBAKER]

Originally Posted by bobbyw8469

I have noticed the same thing. The 1967 Topps PSA 10 Willie McCovey is already on Ebay (It sold last month thru Mile High Auction). It is for $1,400 more of course. Does anyone get cards and just hold onto them anymore?

Welcome to the era of The Flipper (and no, there's absolutely nothing wrong with that).

[Leon]

Originally Posted by bobbyw8469

I have noticed the same thing. The 1967 Topps PSA 10 Willie McCovey is already on Ebay (It sold last month thru Mile High Auction). It is for $1,400 more of course. Does anyone get cards and just hold onto them anymore?

I buy on 2 different fronts. One is for my collection and I tend to keep those quite some time....actually, unless I upgrade they stay forever (or until I get out of collecting). Two, is that I buy for resale. On those items they barely get to me before I have them for sale again .....

[glchen]

Sometimes there are cards that you buy that you are really intending on keeping, but then you see a good deal on another card you really want, and you don't have quite enough cash to pay for it .... out goes those cards you just purchased.

[tbob]

Ouch! Tough crowd. I am with Tim N. in that I see no problem with Howard relating the shoddy customer service and shipping. I am holding my breath now as I want to see how my shipment looks when it arrives sometime this week
I do agree that you need to hold on to the original shipment until problems are resolved but man that shipping and lack of cards is scary...

[Matthew H]

The three missing cards wouldn't bother me as much as the way the cards were packaged and shipped. I can't imagine why anyone would want to do that to a customer. It's blatant disrespect and it just says "you are not an important customer because this lot is not high end." That's how I read it anyway. Really? There were pieces of your lot scattered on the bottom of the bag?

If the world was like eBay, then you could leave feedback on the front of their website, and I assume things would be different.

[brianp-beme]

I had a sour auction experience from SCP. Mind you, it was more than 15 years ago, and by now I have gotten over it, but thought I would share. I won an auction of approximately 100 T206 cards in middle grade from them, and when I received them was very pleased with their fresh, spanking white borders. I only needed about half for my collection, so I sent a bunch of them to Teletrade (remember them?) shortly after, and then shortly after that took the remainder of the extras to a card show (remember them?) to sell. A dealer (in fact a board member) almost instantly spotted them to be fishy...he believed them to have been bleached. He suggested that I show them to SCP, who happenned to be at the show, but I instantly got snubbed as trying to pull something over them, if I thought they were bad why didn't I have the whole group, etc. I got nowhere until this other dealer interceded on my behalf and confronted them about the spurious nature of the cards. I spent another month wrangling, and finally was able to come to an agreement to send back the remaining cards still in my possession for a refund amount that I thought was in their favor, but by then I just wanted things to be resolved.

Not that this helps, but it does reflect on perhaps a long-standing customer service issue with this company.

Brian