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#11
02-28-2008, 12:43 PM
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Jim Crandell's personal thread
Posted By: leon
I agree with your analogy but it's called customer service and is not a requirement. I do it all of the time in business for my best customers. It's called "eating" something to keep the customer happy. If you bought 200k from me and you had a 1k issue with a card of course I am going to refund you...I want you as a customer....But really your recourse should be back to who graded it. Just my opinion.....btw, I think all major auction houses have this policy and most all of them would make an exception for their best customers...but again, those are exceptions in order to keep their best customer their best customers 
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....regards
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