eBay Money Back Guarantee Question

[Fballguy]

Originally Posted by Jim65

In those situations, more than likely Ebay covered the loss and the seller wasn't out any money, unless the seller has a history.

Not even sure what this means. When does ebay cover the cost?

[Eric72]

Originally Posted by Fballguy

Not even sure what this means. When does ebay cover the cost?

In an instance where the seller offers reasonable proof they delivered on their obligations. For example:

I've been a seller on eBay for years. No history of scamming people. I photograph the sold item, with shipping label, before boxing it up.

Buyer contacts eBay, claims they received an empty box, accuses me of fraud, demands their money back, etc.

So long as I handle things with eBay professionally (cannot stress this enough) and provide documentation, I will not be on the hook for a refund. They'll also remove negative feedback if the buyer goes down this road.

Be firm but polite. Don't panic, don't accuse, don't go beyond factual information when explaining your side. It might take a little patience. However, eBay is aware that there are scammers out there. Despite the grumbling and "I'm done with eBay" rants we've all heard, they're really not bad to work with.

[Fballguy]

Originally Posted by Eric72

In an instance where the seller offers reasonable proof they delivered on their obligations. For example:

I've been a seller on eBay for years. No history of scamming people. I photograph the sold item, with shipping label, before boxing it up.

Buyer contacts eBay, claims they received an empty box, accuses me of fraud, demands their money back, etc.

So long as I handle things with eBay professionally (cannot stress this enough) and provide documentation, I will not be on the hook for a refund. They'll also remove negative feedback if the buyer goes down this road.

Be firm but polite. Don't panic, don't accuse, don't go beyond factual information when explaining your side. It might take a little patience. However, eBay is aware that there are scammers out there. Despite the grumbling and "I'm done with eBay" rants we've all heard, they're really not bad to work with.

Are you speaking hypothetically or from experience? Seems odd to me a photograph would swing the pendulum in the seller's favor. How does a picture of the sold item prove it was in the box when you mailed it?

[RL]

ebay will not even look at pics.

many have tried, many have failed.

ebay will say that is not proof of what was sent

[Eric72]

Originally Posted by RL

ebay will not even look at pics.

many have tried, many have failed.

ebay will say that is not proof of what was sent

I have uploaded pictures during chats with eBay. They may have added that feature since the last time you interacted with them. I'm not quite sure when the capacity was enabled.

[Eric72]

Originally Posted by Fballguy

Are you speaking hypothetically or from experience? Seems odd to me a photograph would swing the pendulum in the seller's favor. How does a picture of the sold item prove it was in the box when you mailed it?

This particular case is hypothetical.

[Eric72]

Originally Posted by Fballguy

...How does a picture of the sold item prove it was in the box when you mailed it?

I suppose it doesn't. It is one part of a larger collection of information, though.

• I had the item and shipping material (including label) on an otherwise empty desk
• I then placed the item in the box (or envelope, whatever package is appropriate for the item)
• I sealed the package and it remained sealed up to the point when I handed it to the USPS employee

So, if I know for certain that USPS received the item in a properly sealed box, it makes everything else easier to deal with.

If I shipped dozens of items per day, and it could have gotten mixed up somehow, that would be a different story.