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#10
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Understand also that an auction house is always going to be leery of setting a precedent and opening the floodgates to specious claims (not saying your is specious.) I am a fairly light touch for a refund as long as I have no reason to suspect foul play (the buyer damaged the item or is making a switch etc.) but I think some are afraid of getting the reputation of being too generous with returns which definitely can encourage abuse.
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