Thoughts on an auction house screw up

[glchen]

Originally Posted by brob28

If it were me, I'd just send note letting them know of the mistake and let it go this time. If it continues to happen on any future purchases, I'd take it farther.

I would do this also. This has happened to me before where a major AH shipped to my billing address instead of my shipping address. Basically, my billing address is my home where USPS/FedEx/UPS often just leave very expensive packages outside my door where anybody can get them or just toss them over my backyard fence, or of course, mis-deliver to my neighbors, all of which has happened. Therefore, I just ship to my office, where I haven't lost or had a single mis-delivered package.

For the auction house that this happened to me on, what happened was that they had updated the Shipping Address in their system, but hadn't updated the Shipping Address within their UPS system. Once they fixed that, all was good. The other thing that I've done is that now I use my work address for both my billing and shipping address. So, if I get invoices sent to my work address, it's no big deal, but then this way, there is only one address the AH has, so there *shouldn't* be any shipping errors.