Really SGC? Horribly disappointing.

[mrvster]

sorry to see that happen....SGC are a total class act......their customer service is awesome....they, imho, are the best in the business.....they know vintage...unfortunately looks like a tech. issue with the slabs prob from their manufacturer/supplier.....I'm sure the will straighten it out....look know where else when slabbing these beauties.....I'm sure they will rectify it....
they will take care of it i'm sure....their professionalism and customer support is second to none! I would not think twice about submitting my cards......they are trusted from me sean, sorry that happened, but they are still great pieces....and still have great visual appeal......I'm sure they will fix the problem....



peace

johnny

[CW]

...

[Orioles1954]

Originally Posted by CW

This has been happening for well over a year. The time has come for SGC to fix this problem already. Developing a holder that protects cardboard is not rocket science. Packages can really take a beating in the shipping process, and a card floating around in the holder can easily result in damage (somewhat ironic when you consider many people have cards encapsulated by TPGs for, get this.... protection! ).

I appreciate what SGC has done for the hobby and I have multiple SGC graded cards in my collection, so I respect their opinion as well. I really wish they would just fix this problem already.

SGC is understaffed and overwhelmed with orders to really improve much on what they have. This issue along with their horrifying pop reports were supposed to be addressed at least a year ago and haven't as of yet.

[I Only Smoke 4 the Cards]

Originally Posted by Orioles1954

SGC is understaffed and overwhelmed with orders to really improve much on what they have. This issue along with their horrifying pop reports were supposed to be addressed at least a year ago and haven't as of yet.

I emailed with a staff member at SGC and he told me there is no plan to make pop reports publicly available.

[nolemmings]

I emailed with a staff member at SGC and he told me there is no plan to make pop reports publicly available.

???

I guess it's the cards I collect, I don't know, but I have never had a real problem with SGC's pop reports. They are inferior to PSA's, certainly, but it has never been too difficult for me to navigate them. So many other people complain, though, that I must be missing something.

[chernieto]

Originally Posted by nolemmings

???

I guess it's the cards I collect, I don't know, but I have never had a real problem with SGC's pop reports. They are inferior to PSA's, certainly, but it has never been too difficult for me to navigate them. So many other people complain, though, that I must be missing something.

My understanding is the pop reports are only available to those who have used their service & not publicly listed to those who have not.

I love SGC & trust them & ....have had to re submit cards due to cases problems as well. I guess the trust trumps the case issue in my mind

[spacktrack]

Originally Posted by I Only Smoke 4 the Cards

I emailed with a staff member at SGC and he told me there is no plan to make pop reports publicly available.

SGC's pop reports have always been free of charge to anyone who signs up for a free account. There's no requirement to submit, either in the past or in the future.

[pencil1974]

I had that same thing happen to a Ruth strip card that I thought SGC had sent me an empty holder until I turned it over. I emailed Scott and he personally called me and apologized and redid the entire order for free (as there were 7 cards that had done it to a lesser degree in the order I had sent in of 11 cards).

He also gave me my next entire order free which was nice as I almost always do next day service. I don't know if you have his email or not but if you need it just PM me and I can shoot that over to you.

Hope you get it worked out.

[I Only Smoke 4 the Cards]

Originally Posted by spacktrack

SGC's pop reports have always been free of charge to anyone who signs up for a free account. There's no requirement to submit, either in the past or in the future.

I need to look into this. It's possible that I misunderstood. He may have meant that there would not be a serial number look up.

[Kawika]

Would it really be that difficult for SGC to employ a thicker gasket? End of problem.

[Sean1125]

I wanted to provide an update that two people from SGC reached out to me and I assume everything will be resolved.

Sean