Any advice or connections at PSA?

[Belfast1933]

Hello all

I wonder if anyone has any connections or suggestions how to speak to someone in management at PSA.

I am beyond frustrated with their inability or unwillingness to try and help me. The issue was my own fault to start - I sent in two packages for grading, one to PSA and the other to SGC. And like a dope, I sent the wrong package to the exact opposite address (SGC got my PSA box, and SGC got my PSA box)

SGC was amazing - they called me immediately when they realized my mistake, worked on it me same day, I gave them my credit card and paid for them to ship the cards back to me. This was all done very professionally and promptly.

By comparison, I’m not sure I’ve ever had a worse customer experience over the same issue at PSA. Weeks and weeks and weeks have now passed and I get an occasional message from customer service with very unclear direction, in frequent follow up to my questions, and an absolute disregard for a request to have a live conversation with someone there so we can simply resolve this.

I’m wondering if anyone here has any direct connections to someone in management there that I can have a live conversation with. It’s like trying to connect with someone in the CIA, some weird private operative, unwilling to reach out to me to discuss and try and resolve.

I’m really stuck - and hoping someone here might have a connection there.

Thx for any advice or connections.

Jeff