eBay Money Back Guarantee Question

[Eric72]

Originally Posted by Fballguy

Not even sure what this means. When does ebay cover the cost?

In an instance where the seller offers reasonable proof they delivered on their obligations. For example:

I've been a seller on eBay for years. No history of scamming people. I photograph the sold item, with shipping label, before boxing it up.

Buyer contacts eBay, claims they received an empty box, accuses me of fraud, demands their money back, etc.

So long as I handle things with eBay professionally (cannot stress this enough) and provide documentation, I will not be on the hook for a refund. They'll also remove negative feedback if the buyer goes down this road.

Be firm but polite. Don't panic, don't accuse, don't go beyond factual information when explaining your side. It might take a little patience. However, eBay is aware that there are scammers out there. Despite the grumbling and "I'm done with eBay" rants we've all heard, they're really not bad to work with.