Question on experiences with missing cards via auction

[pgconboy]

Hey everyone, was wondering what the normal procedure is for missing cards from won auctions.

I won this auction:
https://sports.ha.com/itm/baseball-c...=MyBids-101116

It clearly says 14 cards in the title. Clearly lists 14 cards in the description. Also, only shows 13 cards in the photos.
I purchased the lot thinking I would get 14 cards, but a small part of me feared only getting 13. On the paperwork I provided with my money order I wrote and underlined "Please verify you are sending 14 cards".

Sure enough, the mail shows up today and only 13 e95 baseball cards. The 13 in the picture, missing the PSA 6 Lord.
Also of note, there was a PSA 6 E95 Lord from the same auction:
https://sports.ha.com/itm/baseball/1...umbnail-071515

I called them but it was after hours and sent an email. Just curious on other experiences that were similar to this one.

Thanks for any insight.
Peirce.