Heritage Auctions - Boston Garters

[brunswickreeves]

According to HA Web Tips (linked below at end):

Heritage Live FAQ:
‘How do I know if I won the lot?

When the lot closes a message in green indicating you won will be displayed (see example below). In addition, you can check the item status in the "Realized Prices" tab.

You Won!’

HOWEVER, further down this reference page under Bidding Guidelines it states:

‘If you are the successful high bidder when the auction closes, you will receive an Email confirmation immediately following the auction followed by an E-mail invoice in the next few days for your winnings.‘

https://sports.ha.com/c/ref/web-tips...nes-incrementsAttachment 591429Attachment 591429

Do these conflict in this scenario??

Perhaps the most equitable thing HA can do is refund any money paid so far, declare no true winner given conflicting communications to the individual and lot buyers, and reset the individual and lot auction, which will give everyone a fair and fully informed chance at bidding again.