Restored Honus Wagner at SCP Auctions

[Aquarian Sports Cards]

Originally Posted by Hankphenom

Kudos to you, Scott. Seems like common sense and good business practice to me, too. But I'll bet that 95% of the complaints on Net54 over the years have come from bidders about the way they've been treated by AHs and sellers in general. It's a testament to the sway collecting has over us that we slough it off, try to learn to be smarter about how we go about it, and continue to patronize those who have the stuff we want almost no matter how much they abuse us in the process. I'd be hard pressed to name another form of enterprise in which those types would continue to get my business after they had pissed me off even once.

Thanks, I had someone ask does the philosophy work the other way around (make the consignors happy and you will make the bidders happy) Maybe in the sense that you might attract better consignments which might make bidders happy, but other than that I don't think it works both ways.

That being said my fiduciary duty IS to the consignor, I just think the best way to serve them is to not have bidders questioning our integrity!