Non receipt of eBay item

[cammb]

Does anyone know ebays position of an item sent by first class with tracking, that the post office says was delivered at mailbox but customer says he never received

[teza11]

As long as tracking shows as delivered, eBay will back you.

Jeff

[JollyElm]

Don't know if this is pertinent to your situation, but during the pandemic (time and time again) packages have been shown to be 'delivered,' but in reality the carrier basically marked everything as delivered before actually doing it. That exact scenario has happened to many people on this site (including myself) and the package showed up a day later.

[Eric72]

Last time I checked, eBay Buyer Protection doesn't cover porch piracy. So long as tracking shows the item delivered, the seller is covered.

This assumes postage was purchased through eBay. I don't use Pirate Ship (there's an ironic joke in there somewhere) or similar services.

[samosa4u]

Over $650 USD value, you have to get signature.

[bmattioli]

Ask EBay.. They will answer your question..

[mrreality68]

Originally Posted by bmattioli

Ask EBay.. They will answer your question..

Agreed

Call them and Call them soon

[bobbyw8469]

Originally Posted by samosa4u

over $650 usd value, you have to get signature.

$750.

[bobbyw8469]

Originally Posted by Eric72

Last time I checked, eBay Buyer Protection doesn't cover porch piracy. So long as tracking shows the item delivered, the seller is covered.

This assumes postage was purchased through eBay. I don't use Pirate Ship (there's an ironic joke in there somewhere) or similar services.

Using Pirate Ship shouldn't matter.

[Eric72]

Originally Posted by bobbyw8469

Using Pirate Ship shouldn't matter.

I didn’t know, so I didn’t want to give bad advice. Sometimes, eBay can make things difficult for sellers who don’t keep everything in-house. Managed payments, for example.

[cammb]

Thanks for all of your input. Wasn’t sure if tracking backed me. I will find out when he makes a claim

[RL]

Originally Posted by cammb

Thanks for all of your input. Wasn’t sure if tracking backed me. I will find out when he makes a claim

if a inr is opened, even though ebay already has the info, make sure to add the tracking number to the claim.

[CTDean]

I recently had a package that was "out for delivery" but did not show up and was marked delivered later that night. The buyer was covered since it was scanned delivered and it fell on me to figure out what happened.

Check the tracking to see what time it was scanned delivered to see if it falls within your carriers usual delivery time in your area. My package was scanned at 6:30 pm as "delivered to locker" and my carrier (new trainee) was off work by then. A few questions at the post office revealed a route supervisor was checking the computer for packages that were "out for delivery" but not scanned and was marking them as delivered. The postmaster had a heated discussion with the supervisor and promised it wouldn't happen again. It was only a $20 item so I took the hit and passed on a complaint to Postal Inspectors.

[Eric72]

One piece of advice. If you’re calling the Post Office for the ZIP Code where it was delivered, ask for the Postmaster.