Should an AH disclose any slab damage in their description?

[Buythatcard]

I recently won a lot of 3 cards from Heritage Auctions.

Here is the link:

https://sports.ha.com/itm/baseball-c...52003-43033.s#

Look at the images that they displayed and everything looks fine. Description was straight forward so I bid and won the 3 cards.

When I received the cards, one of the slabs had a deep chip on the back. (See image below)

I contacted Heritage regarding the damaged slab and asked why it wasn't disclosed in the description.

After several days, they finally answered me and simply said the following "Thank you for your patience. I have been advised that the chip is visible in the posted image online. You would need to send it to SGC if you wish to get a new case. The condition of the card is not affected. "

They did not offer to take the card back. They did not offer to have it reslabbed at their expense.

I was pretty pissed off by their non willingness to take care of the chipped slab. I should not have to pay to reslab it. If they disclosed it in the description, then it's all on me. But they didn't.

I am not just a customer who buys 1 or 2 cards from them. I have spent almost $200,000 over 15 years at Heritage. I would have thought that they would have done the right thing for me.

I will have no problem taking my business elsewhere.

Just wondering what others think? Should it have been disclosed in the description? Can a buyer really see the chip in the image? Should Heritage be responsible for having the slab replaced?