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#1
Today, 03:03 PM
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Standard Auction House lost package protocol?
Hey all, I was curious as to what you all would view as standard protocol if there is a lost package that has been sent by an AH.
The auction house charged shipping, insurance equal to 2.41% of the overall amount. $2226 total after BP, $53.66 in Shipping/Handling/Insurance. Package was shipped June 21st through UPS. I called today and was told they would file a claim, and was informed I would be refunded if they themselves received a claim check following the completion of the investigation by the UPS, in which UPS deems it lost. I questioned that, but didn't push, as there is still a chance the package is found and delivered...but the idea that they then wait until they are reimbursed seemed ludicrous to me.
__________________
. Looking for: T205 Cubs in AB, Cycle, Sov, HLC. & E91A Cubs, T206 Cubs master set, T3 Cubs 
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