Goldin Auctions - thanks for fast resolution to issue

[raulus]

Just won a lot from Goldin Auctions (Under New Ownership!!), and received it in the mail yesterday.

In case you're curious, the lot details are here: https://goldin.co/item/1955-robert-g...-mays-andfzv67

Lo and behold, upon opening the package, what should mine wondering eyes behold? They are all completely fake. And not even good fakes. Six of them even have markings to indicate on the back that they are printed on HP or Kodak inkjet paper. As if that wasn't enough, they are all different sizes, and those that aren't printed on Kodak or HP inkjet paper are crudely mounted on a cardboard backing.

Apparently they don't really check to see whether items are genuine before selling them on their auction service? Or whoever is doing the checking didn't realize that HP and Kodak paper wasn't standard stock for the 1955 Robert Gould issue?

Pics below showing the front and back of the half dozen that are on HP or Kodak paper, just to show how ludicrous the whole thing really is.

I called the good folks at Goldin yesterday to request a refund. They indicated over the phone that they would open an investigation. I also sent them an email, just for good measure. I haven't heard back from them yet, but I'm hopeful that they will be big boys, own up to their mistake, and send me my refund. Considering it would have taken them about 10 seconds to fix the problem by not listing obvious fakes in their auction, hopefully it doesn't take them long to conduct their investigation.

I'll post further details once I hear back from Goldin.

[vintagetoppsguy]

I feel your frustration, but I would have given them the opportunity to make things right before posting. That's just my $.02

[Snapolit1]

Originally Posted by vintagetoppsguy

I feel your frustration, but I would have given them the opportunity to make things right before posting. That's just my $.02

I hear you, but on the other hand keeping it private doesn't serve the purpose of warning board members to be vigilant.

[Republicaninmass]

Still sad their "team" let's these get sold in their auction

[Scott L.]

They sold fakes/reprints in their auction and should be called out for their complete lack of due dilligence. It has nothing to do with the refund part which I'm sure the buyer will get.

[parkplace33]

That is awful. I mean, really really bad.

[ezez420]

Originally Posted by vintagetoppsguy

I feel your frustration, but I would have given them the opportunity to make things right before posting. That's just my $.02

Exactly.


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[chriskim]

I know Goldin auction has been giving refunds and credits left and right to mistakes that they make. They generate million $ of commission in every auction, they can easily silent us with $. Thx for sharing your issue with us!

[rand1com]

Mistakes happen in all auctions no matter the precautions.

They run tens of thousands of items and on here a couple of really bad mistakes get outed. What about the tens of thousands that they get right?

Generally speaking, even in this egregious instance, the auction house should have had the opportunity to respond to the problem without being run through the mud on this forum.

If your correspondence met with no resolution within a week, then would have been the time to air it IMO.

[Snapolit1]

Everyone makes mistakes and Goldin is always a straight shooter in acknowledging when something needs to be remedied. Very responsive to their customers and very responsive to this board. However with something as egregious as this they should really step back and take a look at the skills and diligence of people processing commissions. This is pretty bush league stuff. Maybe they need to slow down a little more and take more careful study of what’s coming in the door. With the never ending auction cycle we are in these days, I’d be surprised if other AHs aren’t slipping up as well.

[Goldin Auctions]

Mr pinoli
We are sorry for the error, this should have been caught long before it was previewed and apparently someone took a product on they are not familiar with. An unfortunate situation.
Please check your email for instructions to return and email
Thank you