Heritage Auctions Customer Service

[danmckee]

When I post I usually get a bunch of hits because 95% of the time I am trashing someone for screwing up!

Well, I am very sorry to disappoint you all with this thread but I must sound off as usual but in a positive way.

I bought 1971 Colts Football from Heritage in 2010. I liked the ball and kept it for 2 years.

I recently consigned it to my good friend Bill Huggins.

Well, they tried to cert it for me and the Unitas came back as a club house instead of legit like it was advertised when I bought it from Heritage.

Both the original auction cert and the new one was JSA. Jimmy Spense.

So I contact Heritage with my issue demanding that I make triple my investment! J/K That ain't me.

I offered just a return and refund of what I bought because I had the pleasure of having this ball in my collection for 2 1/2 years.

well.....

WOW! Heritage didn't even blink an eye!

Return it for a full refund Dan!

I was like "WHAT" ?????

Am I reading this correctly?????

Man if Joe Orlando had this customer service attitude back in 2004 I wouldn't hate him and PSA!!!!


Well, I am writing this because I wanted to say something nice for a change and I am very happy to be a Heritage customer!!!!


THANK YOU HERITAGE!!!!!!!!!!!!!!!


P.S. The ball was less than $400 but it isn't the money, it is the principle!