FedEx Redux

[Yoda]

I won't bore everybody with the painful details, but Fed Ex has done it again and failed to deliver a package containing some nice cards, including a '52 Berk Ross Mantle, which were retrieved from the Fanatics vault. Fed Ex claimed it was delivered and signed for but won't show proof of delivery even after I went to their main delivery depot in my area. I do have a case file and am proceeding to file a claim.
I have reached out to Fanatics to see if the package was insured, which surely it was, but cannot get past the chat bots. Does anybody have a tel. no. for them where I can reach a live person? I believe there is a sales rep assigned to my account but his name has been lost.
Any help much appreciated.

[CardPadre]

Originally Posted by Yoda

I won't bore everybody with the painful details, but Fed Ex has done it again and failed to deliver a package containing some nice cards, including a '52 Berk Ross Mantle, which were retrieved from the Fanatics vault. Fed Ex claimed it was delivered and signed for but won't show proof of delivery even after I went to their main delivery depot in my area. I do have a case file and am proceeding to file a claim.
I have reached out to Fanatics to see if the package was insured, which surely it was, but cannot get past the chat bots. Does anybody have a tel. no. for them where I can reach a live person? I believe there is a sales rep assigned to my account but his name has been lost.
Any help much appreciated.

This is a number I had for a member of the fanatics sales team 971-910-7293

[Aquarian Sports Cards]

I hate to say it, but check and see if a company has good customer service (at least a human answered phone number) BEFORE you trust them.

[Lucas00]

https://youtu.be/wN0oEUFMvnQ

[Tomi]

Anytime I have something delivered by FedEx I put a hold on it and pick it up myself. Package doesn't even have to leave the facility. Too many horror stories.

[perezfan]

Does not matter how many times you stamp the package as fragile. The more it’s marked “fragile”, the more beaten-up it will arrive from FedEx. If there’s one thing they excel at more than losing packages, it’s mangling them… especially when the contents are irreplaceable.

[Andrew1975]

Originally Posted by Tomi

Anytime I have something delivered by FedEx I put a hold on it and pick it up myself. Package doesn't even have to leave the facility. Too many horror stories.

I do the same thing... every time. John, I hope your situation is resolved favorably (and quickly).