SGC problem

[hcv123]

Well my excitement didn't last long......I can still say very impressed with the response time of customer service. That said here is my problem:

I received back a few cards that I got from the original owner that SGC graded as "A" which I understood to mean "authentic" - presumably factory short cuts. I was then looking at an Ebay listing where a seller indicated his "A" grade meant altered. There obviously being a huge difference between an alteration and factory short cut, I emailed SGC to inquire. Here is the response I received from Brent ( just minutes after I sent my email):

"The "A" in our grading scale stands for "Authentic". This designation is generally reserved for cards that are original but ineligible for numeric grades due to evidence of some type of alteration (trimming, color enhancement, etc.), but also applies to cards that cannot be numerically graded due to being miscut, "too short", etc. The "A" designation is also used in cases in which we do not numerically grade a particular issue."

I followed up to inquire why the cards I sent were graded "A" and received the following:

"Our graders do not keep notes as to why a card receives the designation that it does. I would be unable to tell you why these cards received an "A" instead of a numeric grade. "

Kind of ridiculous if you ask me. Your thoughts?