Goldin Auctions: 3 Months & Still No Pay

[boysblue]

I am not entirely certain why I am making this post, but I suppose my motivation is to somehow get GA to fulfill its financial obligation to me........

Several months ago I consigned an item to GA. From the time I contacted them to the time my item went on the auction block the process was very smooth and professionally handled. The service provided by my Consignment Director (Steve) was top notch. He was professional and expeditious in his communication, gave some helpful advice and offered a fair consignment fee which I was happy to accept. The follow up by the Description Editor (Ben) was also very good, and, in my opinion, my item was auctioned expertly. The auction ended on June 4, three months ago this evening.

But I have yet to receive payment.

Six weeks after the auction ended I reached out to GA about my delinquent payment. I was told by Customer Support Specialist (Reginald) that the winning bidder simply had not paid! This was surprising to me as I assumed that an auction house that routinely sells items for five/six figures would have some way to ensure that winning bidders fulfill their commitment. I mean, is it commonplace for people to win an expensive item like a PSA 10 Jordan rookie at GA and then simply balk at paying? Seems unlikely to me. (FYI, my item sold in the low four figures.)

Over the next two weeks Reginald and I exchanged a couple of messages, with the gist being that GA Collections Department was unable to obtain payment from the winning bidder. Bizarre. At that point Reginald told me that as I had been made to wait so long that GA would send my payment anyway, that their Collections Department would endeavour to get payment from the delinquent buyer, but if it failed to do so then GA would simply keep the item.

That was a month ago (a full three months since the auction ended) and I have received no payment from GA. My last communication with Reginald (who is friendly and sympathetic) was on August 25 when he told me he would reach out to the Finance Team and "get to the bottom of this".

I am not angry or upset with GA, the lack of a resolution has left me more discouraged than anything I suppose. Though I would like my money or my item returned. Any suggestions?

D@.vid C@lq.uh@un