Always glad to vent our bottomless spleen at FedEx, even though our problems with them were in a different vein and go back more than twenty years. We had a lot of occasions then requiring same-day shipment of artwork and/or documents to recipients in other cities. Twice the material did not arrive until the next day. The first time it happened one FedEx rep told us "same day" meant "in the next 24 hours," not the same calendar day, although higher-ups contradicted that. The second time we were told same-day service was not available to the destination city and we (us, not FedEx) "should have known that." That was the last time we ever used them.
|