[travrosty]

they knew about this problem for over 7 months and did nothing.

They don't think it is a problem, and THAT'S THE PROBLEM.

who cares how much they sell? so if they sell a lot they can get away with it?
that's not an excuse.

my whole point all this time is that it is wrong for them to do that. they don't think it is wrong. You must not think it is wrong to say something that isn't so. but i do.

If it is wrong, then fix it.

because they did so much in sales, that is precisely the point, they think anybody that brings something up like this is small potatoes so lets just ignore it. only when it hit haulsofshame and deadspin and was tagged by usa today did it get big enough for this 700 million dollar company to take notice and decide they might want to do something about it?

It's real hard to get huge companies to respond to legitimate concerns, for just that reason. they think they are too big to fail, so when i initially brought it up, you should have seen the condescending email i got. basically telling me i know nothing about how auction houses work and i should just go away.

I might not know how big auction houses work, but i know how they should work.

i will let heritage respond now. i am sure their defense for this practice is forthcoming.

it's not just preview items, its item taking live bids. why is that hard to understand that it isn't right to put an authentication tag on an item if it doesnt have it yet?

this isnt a new problem that is a simple mistake. They knew about it for months and did nothing.