Quote:
Originally Posted by Aquarian Sports Cards
We pay first. The insurance settlement is our problem not yours.
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This is commendable and spot-on. The recipient should not be held hostage during a lengthy review process. The recipient is the only party guaranteed to be free of blame.
The responsibility of a lost/damaged item always lies on either the AH (for poor packaging/protection) or the Shipping service (for losing the parcel and/or their gorilla-like handling of the item).