Quote:
Originally Posted by painthistorian
The fact is that SGC does not even allow phone calls unless you are privileged to have their private numbers yet currently still has huge amount of demand, so I guess they think they know what they are doing.
I no longer submit anymore with such a blatant disregard for customers to either company unless its thru an auction house, they get better service, its time the complainers do the same.
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People for the most part don't care about customer service, they just want the flip and slabs. It's ironic because back in the day SGC used to have outstanding customer service over the phone, in my limited experience. And not all that long ago when I submitted some relatively obscure nonsports cards, Matt Clark could not have been better to deal with.