Quote:
Originally Posted by hcv123
I think most would understand a glitch or problem and the need for an auction house to address it. Not clearly and rapidly communicating with your clientele about it is really poor business practice.
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I agree with this, it's tough to look at such a high-end auction house such as Heritage and see they have literally no one answering phones or emails at such a critical time. Both of these things can easily be done remotely and in fact should be during the pandemic.
We will likely never know what really happened-technical glitch, hacking, etc.-but we can ask the question as to why no one from Heritage was working from home in a support capacity at the close of one of its auctions. I am reserving judgement, but this hobby has been rocked by fraud so many times it's easy to see why some go there first. The fact that some of these cards are so rare they may never be sold again only compounds the agony of those who got screwed by the timing.