Yes my point exactly. And I agree with glynparson that based on volume they might not be able to give the level of service that the smaller guys can but that's an opportunity for PSA to better their service offering and increase revenue while doing it.
I will say this...PSA customer service did make this right by allowing me to "lower" my min grade requirement by a half grade and sending them through again. I just got a call today saying that both crossed over at that new lower half point grade. A SGC 3 Walter Johnson is now a PSA 2.5 and a SGC 2.5 James Scott is now a PSA 2.
I think for anything under a monetary threshold that will vary by person, it makes more sense to crack them out vs. crossing over.
Quote:
Originally Posted by btkpath
AJ, I share your frustration. If you are providing them a fee for assessing and grading a card, they should provide you with their opinion of that grade, regardless of whether they encapsulate the card. As I see it, you are paying for two things; their "expert" opinion with regards to the grade of your card and the cost of putting the card in a plastic cassette. It is your decision (by providing a minimum grade) as to whether to have them transfer the card into their plastic holder, but you have already paid them to determine a grade to your card.
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