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Originally Posted by Leon
I was in outside, straight commission IT sales for over 20 yrs until 2 yrs ago. Your first statement above immediately made me laugh. I always ALWAYS competed on at least price. I had some of the same customers for that whole 20 years as I (think) I gave them good service.
My old adage (that I stole from somewhere) when talking about price was...
OK Mr. Customer, you can only ever, in life, get 2 out of 3 of these, so pick 2..
Service, Price, Quality
And to the sales folks on the board, think about that a few minutes and it's usually true. 
And back to Mike Denero for a minute. I think his prices are only a bit high and I also think he has a very good eye for nice cards. Most of his cards are nice for the grade. He used to be on the board and was a very friendly guy,.
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You're absolutely right. Having just finished a customer service and sales class last semester this mantra was taught to us in both. Hardly anyone can provide a customer with everything they would like. Set up your business in a way where customers leave happy and they will look over your weaknesses and focus on your strengths.
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Currently seeking Sovereign 350 series backs.
Last edited by Leon; 02-20-2014 at 09:48 AM.
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