Quote:
Originally Posted by h2oya311
It's like the Dominos delivery promise of 30 minutes. They had to scratch that from their marketing materials because there were too many car accidents resulting from rushing door-to-door.
|
Yeah, if this stuff is happening from rushing they need to stop rushing. The holders do really need some changes, at the minimum a thicker gasket. If the bigger holders warp during sealing it's really time for a major change.
A bit OT, but that wasn't completely the reason the 30 minute guarantee was cancelled. It was the bad PR caused by a few incidents with people that just didn't get it. Maybe 10-20 incidents out of thousands of drivers.
The delivery time guarantee was totally a marketing thing. The cost was written off as an advertising expense so nobody - Not the stores, not the drivers, nobody was out anything.
A friend of mine worked for them while they had that policy and was never rushed by his manager. In fact, he told me that if things were slow the pizza was more likely to be late. The drivers made minimum plus tips and used their own cars. On a slow night there would be a lot less in tips. So a few Pizzas would be "late" but still actually hot. which made no sense to me until he told me that everyone assumed the driver was charged. So if things were really slow the drivers would show up and say something like " darn, 31 minutes your pizza is free. " Hardly anyone actually kept track of the time, and of course they're already standing there with the cash plus tip. Most of the time they'd feel bad and simply give him the whole amount anyway, or at least a good portion of it. All written off as advertising.
Steve B