Quote:
Originally Posted by bn2cardz
Just out of respect lets leave the name calling of the employees down. We all have jobs that we have/had that we had to do within the confines of the supervisors even when we disagreed with the decisions handed down to us.
I have a family member who works in the Fraud department at Paypal and has been there for a very long time. I have heard complaints from their side about things within Paypal, but also from customers.
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I can see your point, but how then to politely describe the people I've been unfortunate enough to deal with the few times I've needed to call either Ebay or Paypal? I'm sure there's a few intelligent dedicated employees there, but I've never talked to any of them.
I've had the same sort of experience, only with less money involved. Promised a lot, nothing delivered.
Had to explain the problem multiple times to multiple people who seemed incapable of even understanding the problem.
Been promised "a $20 credit for the nuisance of being on the phone for over an hour" twice---Still waiting for that.
it is entirely possible that they're stuck with bad rules by bad management, but the impression is they're merely going through the motions and trying to make quota on the number of calls "handled".
Steve B