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  #1  
Old 07-30-2021, 11:10 AM
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Default The Business Ethics of Brian Dwyer/REA

I know much has been written about how honorably Brian conducts business, but in a hobby where most of the discussion focuses on bad actors, I feel like another positive story canít hurt.

A couple months ago, I received a call from Brian who wanted to share some ďbad news.Ē He informed me that the Blowout folks had just outed a card (1915 CJ Alexander SGC 8.5) as trimmed, a card I had won a year earlier for just under $20k. Without any hesitation, Brian offered a complete refund, which I accepted. I honestly donít know what Brianís recourse is, or if heís likely to eat that amount. What I do know is that, if he hadnít proactively reached out to me, I would have never known. He could have easily just waited for me to bring up the issue if I ever discovered it. And I donít believe he was under any legal obligation to make things right. Bottom line, he wanted to do the right thing for one customer and the hobby, even at the expense of his bottom line. Itís a long term play, for sure, but as far as my future business is concerned, the long term returns will be fruitful.

Thank you, Brian and team.
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  #2  
Old 07-30-2021, 11:14 AM
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That's awesome! Absolutely love REA and never had any issues with them.
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  #3  
Old 07-30-2021, 11:25 AM
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Great story, always refreshing to be reminded that there are still people with integrity. All of my dealings with Brian and REA have been very positive, he makes the effort to make a difference. We should all support people like that in our hobby.
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  #4  
Old 07-30-2021, 11:33 AM
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Thatís a great story! Kudos to Brian and REA to be proactive and reach out to you!

Thanks for sharing.


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  #5  
Old 07-30-2021, 11:35 AM
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Brian is top notch.
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  #6  
Old 07-30-2021, 11:53 AM
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Agreed, Brian is fantastic to work with, one of the best in the hobby.
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  #7  
Old 07-30-2021, 11:54 AM
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Thanks for sharing. A story like that deserves to be made public.
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  #8  
Old 07-30-2021, 11:56 AM
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Thatís an example of why most of my hobby money is spent in REA auctions.
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  #9  
Old 07-30-2021, 12:02 PM
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Quote:
Originally Posted by ejharrington View Post
Thatís an example of why most of my hobby money is spent in REA auctions.
Yep. Never a hesitation there both as consignor and bidder.
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  #10  
Old 07-30-2021, 12:03 PM
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Outstanding. I am sorry the card turned out to be bad.
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  #11  
Old 07-30-2021, 12:03 PM
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Quote:
Originally Posted by ejharrington View Post
Thatís an example of why most of my hobby money is spent in REA auctions.
Wow. Great to hear about the positives since we only usually only hear the negatives. I always have great experiences with them as both a buyer and a consigner
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  #12  
Old 07-30-2021, 12:06 PM
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I selfishly wished Brian worked at PSA.
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  #13  
Old 07-30-2021, 12:23 PM
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Thanks for sharing, Sam. Brian & team are top notch.
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  #14  
Old 07-30-2021, 12:45 PM
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Brian is a great guy and REA is a top-notch outfit. While there are several auction houses with notably commendable practices, in my opinion, as far as integrity, ethics, and customer service, no auction house/owner ranks higher (except maybe Crazy Uncle )
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  #15  
Old 07-30-2021, 12:54 PM
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Thanks for sharing and you're absolutely right, always very nice to hear stories about great people in the hobby when nearly every post includes in the opposite.
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  #16  
Old 07-30-2021, 01:00 PM
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Quote:
Originally Posted by Bored5000 View Post
Thanks for sharing. A story like that deserves to be made public.
Totally agree...and thanks for sharing. Very good to know...
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  #17  
Old 07-30-2021, 01:10 PM
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While I'm definitely on the downward slope of my collecting days, I had totally satisfactory experiences with REA.

Top-Notch!!


Negative reports seem to come off keyboards so much easier these days.

It is vitally important to spread the good word when it is due.


I applaud the thread author and all who have supported with their very positive comments. BRAVO FOLKS!

.
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Last edited by clydepepper; 07-30-2021 at 01:10 PM.
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  #18  
Old 07-30-2021, 01:17 PM
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REA is cream-of-the-crop, no doubt. A class act all the way. Hope SGC compensated them fairly!

Last edited by perezfan; 07-30-2021 at 01:27 PM.
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  #19  
Old 07-30-2021, 01:23 PM
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SGC 8.5 not PSA.
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  #20  
Old 07-30-2021, 01:28 PM
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He sets the bar high for any who seek to be considered an ethical auction house. Frankly, he's the best.
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  #21  
Old 07-30-2021, 01:29 PM
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REA and Brian are the best!
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  #22  
Old 07-30-2021, 01:54 PM
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Have always had great experiences with REA and Brian.

Chad
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  #23  
Old 07-30-2021, 02:02 PM
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Brian is a class act and a person who I appreciate for his character and honesty in this business
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  #24  
Old 07-30-2021, 02:32 PM
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That's definitely very cool of Brian to do that. THAT is how a business should conduct themselves.
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  #25  
Old 07-30-2021, 03:17 PM
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For them to be proactive like that, and on an expensive item, is really a remarkable thing! This goes way beyond just fixing a problem.

It is also cool that they are apparently monitoring blowout for altered items that may have passed through their hands - for the purpose of reaching out to remedy the situation. Guarantees from the TPG services might not be worth much but it looks like REA is an even better guarantee.

Last edited by Mark17; 07-30-2021 at 03:20 PM.
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  #26  
Old 07-30-2021, 03:30 PM
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thats top notch of Brian !

I often wonder what the hundreds of other guys do/ or will do with these doctored/trimmed cards that they paid huge money for..and now know the truth
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  #27  
Old 07-30-2021, 03:33 PM
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Quote:
Originally Posted by Mark17 View Post
For them to be proactive like that, and on an expensive item, is really a remarkable thing! This goes way beyond just fixing a problem.

It is also cool that they are apparently monitoring blowout for altered items that may have passed through their hands - for the purpose of reaching out to remedy the situation. Guarantees from the TPG services might not be worth much but it looks like REA is an even better guarantee.
Now let this be the buzz around REA and their excellent business acumen and letís bid on all their Great items.
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Looking for
Babe Ruth Cards (Pre 1925) Especially The Ruth Throwing Pose
Joe Jackson Cards (With emphasis on 1916 Advertising Backs)
1910 Old Mills Joe Jackson
1914 Boston Garter Joe Jackson
1914 E & S Publishing Card Joe Jackson
other Joe Jackson playing day cards
1914 CJ Christy Christopher Mathewson
T206 Eddie Plank
1911 M110 Sporting Life Cobb and Wagner Cards
1908 Rose Postcard Ty Cobb
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  #28  
Old 07-30-2021, 05:54 PM
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Brian is a great guy and a pleasure to do business with.

Jeff G.

Last edited by ibuysportsephemera; 07-30-2021 at 05:54 PM.
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  #29  
Old 07-30-2021, 06:10 PM
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Brian is one solid chap & his company is top notch!
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  #30  
Old 07-30-2021, 06:15 PM
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Brian is Outstanding!! REA is Honest
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  #31  
Old 07-30-2021, 06:48 PM
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100% agree which is why I consigned with them today.


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  #32  
Old 07-30-2021, 07:07 PM
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Did a double take when I saw the title of the post as it wasn't clear whether this was going to be yet another tale of a bad hobby experience and was thinking that's not the Brian Dwyer I know...

Glad to know that Brian and REA went out of the way to do the right thing.

Thanks for sharing!
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  #33  
Old 07-30-2021, 07:22 PM
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Another great story about REA and positive!
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  #34  
Old 07-30-2021, 07:39 PM
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I gotta say, this comes as absolutely no surprise to me. Brian truly is one of the good guys in the hobby.
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  #35  
Old 07-30-2021, 08:35 PM
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Nothing but great experience with Brian as a consignor, buyer and even with referrals.
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  #36  
Old 07-30-2021, 10:02 PM
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I also have had great experiences with Brian both as a buyer and consignor. But the best thing about him is that he is the only topic on Net54 that everyone agrees on!
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  #37  
Old 07-31-2021, 09:44 AM
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None of my business, but you might think about adding a word or two to the title of your thread to let readers know his ethics are stellar. I put off reading it for several days, bracing myself for some disappointment in someone I've always thought was among the best in the game. I wouldn't be surprised if some others never read it at all, just the headline, not wanting to be depressed about yet another tarnish to our beloved hobby.
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  #38  
Old 07-31-2021, 03:56 PM
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I'll add to the compliments given to Brian. He certainly has the golden touch.
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  #39  
Old 07-31-2021, 06:36 PM
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Quote:
Originally Posted by mechanicalman View Post
I know much has been written about how honorably Brian conducts business, but in a hobby where most of the discussion focuses on bad actors, I feel like another positive story canít hurt.

A couple months ago, I received a call from Brian who wanted to share some ďbad news.Ē He informed me that the Blowout folks had just outed a card (1915 CJ Alexander SGC 8.5) as trimmed, a card I had won a year earlier for just under $20k. Without any hesitation, Brian offered a complete refund, which I accepted. I honestly donít know what Brianís recourse is, or if heís likely to eat that amount. What I do know is that, if he hadnít proactively reached out to me, I would have never known. He could have easily just waited for me to bring up the issue if I ever discovered it. And I donít believe he was under any legal obligation to make things right. Bottom line, he wanted to do the right thing for one customer and the hobby, even at the expense of his bottom line. Itís a long term play, for sure, but as far as my future business is concerned, the long term returns will be fruitful.

Thank you, Brian and team.


Sets a standard for others to follow.
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  #40  
Old 07-31-2021, 06:45 PM
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Brian and the folks at REA are the best.
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  #41  
Old 08-01-2021, 05:51 AM
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What a fine story to hear! I have known Brian since back in his days at SGC and this report just solidifies that REA will get my auction items when I make some final decisions to sell my key SCG sets.
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  #42  
Old 08-01-2021, 10:45 AM
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What's he doing in the card business? LOL
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