The Business Ethics of Brian Dwyer/REA

[mechanicalman]

I know much has been written about how honorably Brian conducts business, but in a hobby where most of the discussion focuses on bad actors, I feel like another positive story can’t hurt.

A couple months ago, I received a call from Brian who wanted to share some “bad news.” He informed me that the Blowout folks had just outed a card (1915 CJ Alexander SGC 8.5) as trimmed, a card I had won a year earlier for just under $20k. Without any hesitation, Brian offered a complete refund, which I accepted. I honestly don’t know what Brian’s recourse is, or if he’s likely to eat that amount. What I do know is that, if he hadn’t proactively reached out to me, I would have never known. He could have easily just waited for me to bring up the issue if I ever discovered it. And I don’t believe he was under any legal obligation to make things right. Bottom line, he wanted to do the right thing for one customer and the hobby, even at the expense of his bottom line. It’s a long term play, for sure, but as far as my future business is concerned, the long term returns will be fruitful.

Thank you, Brian and team.

[HOF Auto Rookies]

That's awesome! Absolutely love REA and never had any issues with them.

[Casey2296]

Great story, always refreshing to be reminded that there are still people with integrity. All of my dealings with Brian and REA have been very positive, he makes the effort to make a difference. We should all support people like that in our hobby.

[NYYFan63]

That’s a great story! Kudos to Brian and REA to be proactive and reach out to you!

Thanks for sharing.


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[parkplace33]

Brian is top notch.

[atx840]

Agreed, Brian is fantastic to work with, one of the best in the hobby.

[Bored5000]

Thanks for sharing. A story like that deserves to be made public.

[ejharrington]

That’s an example of why most of my hobby money is spent in REA auctions.

[Exhibitman]

Originally Posted by ejharrington

That’s an example of why most of my hobby money is spent in REA auctions.

Yep. Never a hesitation there both as consignor and bidder.

[Peter_Spaeth]

Outstanding. I am sorry the card turned out to be bad.

[mrreality68]

Originally Posted by ejharrington

That’s an example of why most of my hobby money is spent in REA auctions.

Wow. Great to hear about the positives since we only usually only hear the negatives. I always have great experiences with them as both a buyer and a consigner

[Harliduck]

Originally Posted by Bored5000

Thanks for sharing. A story like that deserves to be made public.

Totally agree...and thanks for sharing. Very good to know...

[clydepepper]

While I'm definitely on the downward slope of my collecting days, I had totally satisfactory experiences with REA.

Top-Notch!!


Negative reports seem to come off keyboards so much easier these days.

It is vitally important to spread the good word when it is due.


I applaud the thread author and all who have supported with their very positive comments. BRAVO FOLKS!

.

[LOUCARDFAN]

100% agree which is why I consigned with them today.


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[phlflyer1]

Did a double take when I saw the title of the post as it wasn't clear whether this was going to be yet another tale of a bad hobby experience and was thinking that's not the Brian Dwyer I know...

Glad to know that Brian and REA went out of the way to do the right thing.

Thanks for sharing!

[jbsports33]

Another great story about REA and positive!

[shagrotn77]

I gotta say, this comes as absolutely no surprise to me. Brian truly is one of the good guys in the hobby.

[aro13]

Nothing but great experience with Brian as a consignor, buyer and even with referrals.

[bigfish]

Originally Posted by mechanicalman

I know much has been written about how honorably Brian conducts business, but in a hobby where most of the discussion focuses on bad actors, I feel like another positive story can’t hurt.

A couple months ago, I received a call from Brian who wanted to share some “bad news.” He informed me that the Blowout folks had just outed a card (1915 CJ Alexander SGC 8.5) as trimmed, a card I had won a year earlier for just under $20k. Without any hesitation, Brian offered a complete refund, which I accepted. I honestly don’t know what Brian’s recourse is, or if he’s likely to eat that amount. What I do know is that, if he hadn’t proactively reached out to me, I would have never known. He could have easily just waited for me to bring up the issue if I ever discovered it. And I don’t believe he was under any legal obligation to make things right. Bottom line, he wanted to do the right thing for one customer and the hobby, even at the expense of his bottom line. It’s a long term play, for sure, but as far as my future business is concerned, the long term returns will be fruitful.

Thank you, Brian and team.

Sets a standard for others to follow.