AVOID! - A1Gloverepair - Gordon King

[Marckus99]

Avoid this crook!

Sent him my Rawlings Model HH,
Seven weeks ago.

No glove return, no return emails, no response to texts and no return calls.

I will be reporting him to the Better Business bureau.

- Mark

[SyrNy1960]

I watched his video on YouTube, seems legit. I had an issue like this before, only to find out later the seller was in the hospital. Could be a similar situation.

[SyrNy1960]

Use a different email to contact him inquiring about using his services. If he responds, then you’ll know for sure.

[SyrNy1960]

In fairness to Mr. King, he asked me to post his Better Business Bureau response to Mr. Rios’ complaint:

BBB,

Mark Rios sent a glove to me to re-string and recondition. I called Mr. Rios upon receipt of the glove, as I do with all customers shipping gloves. Unfortunately, I was unable to get into his voice mail to leave a message acknowledging receipt.

In his complaint, he said that I did not respond to his calls. According to my cell phone details, he made two calls: 8-17-20, which I explain later* and one on 8-22-20 @ 10:50 AM, that I was unable to answer, wherein he left no voice mail.

In two emails to follow this one, I will be forwarding two emails I sent to Mr. Rios, which should put to rest the issue of not responding to his emails.

*Mr. Rios called me last week (8-17-20 @ 1:27 PM), at which time we spoke for a brief few minutes. The brevity of the call, was due to my not wishing to hear vulgar (F Bomb) language. So, after about 60 seconds, I hung up. I was unable to say much more than hello, as he began speaking without pause in an angry demanding tone, telling e what I was going to do and when I was going to do it. Isn't interesting that that phone call was not included in his complaint.

Insofar as credibility, I have been doing this work full time for quite some time. If you check out my website, you can easily see testimonials from 2013 through 2020. I realize those may not have anything to do with this case, I feel it is worth mentioning.

To be very specific, his glove is far from being worth $ 250.00. It is considerably old. I can provide pictures from my receipt of his glove, if you wish.

In my work, I do a lot of glove restoration. Therefore, based on the age of a glove and more importantly, the condition I receive it in, work can take some time.

The older a glove the longer it takes. My reason for that, is older gloves have leather that is dry in places or may have cracking or "alligatoring". These types of things, make it necessary to take things methodically.

He accuses me of being a crook. I can confirm receiving his glove and money.
I sent two emails to him and answered his vulgar language call.

His glove is in my possession. It was not damaged, lost or stolen. He knows that.

Now you know it.

He is angry, although I cannot figure out why. He was not lied to or promised something I didn't deliver, nor did I deceive him.

Mr. Rios did not request a specific return by date. Nor did I promise him a set return date. Therefore, I am not sure why he is so upset.

He will have his glove mailed back on 8-24-20. If he would have acted appropriately in his call of 8-17-20, and simply asked when the glove would be returned, I'd have told him I had a target date set for shipping on 8-24-20.

Please know that I don't charge as much as others in the USA who do this kind of work. I have a small reasonably successful business and don't get anything out of unhappy customers. I try to treat every glove as it were my very own.

Just to review things, for both our benefit:

Mr. Rios sent me a glove and money to re-string and recondition his glove.

I tried to reach him acknowledging receipt of the glove and his voice mail was apparently full. At any rate, his voice mail would not allow me to leave a message.

Then I began work on his glove, which consists of removing all strings and ensuring the glove is clean before restoration of the leather commences. (In the case of Mr. Rios glove, it had oil residue and dirt on the outside of the glove surface.)

I responded to an email of his on 8-3-20. (For clarity, I custom cut strings from whole bovine steer hides, that eventually get installed in the gloves. I wanted you to understand my reference in this email to the term "cutting strings".)

By the way, I mention in my 8-3-20 email that I had a surgery. So, I was upfront and honest with him, perhaps more than I needed to be. However, as a professional at what I do, I prefer to tell the truth.

I answered a call from him on 8-17-20. (After about a minute of his demanding, ordering, angry tirade, he used a vulgar word and I hung up. I work with my customers, not for them. Therefore, that kind of behavior is unacceptable.)

I responded to an email of his on 8-22-20.

Please look for my forward of two emails that I reference above. I will note the complaint number in both subject lines as well as, Mr Rios name.

In most cases, my customers chose me. I accept most gloves that are submitted, as I am confident that I can provide a positive result.

I find it rather peculiar that an individual would submit a claim to you, as well as write a Facebook post and a Yelp post, before he received his glove back. As I note in my email of 8-22-20, to Mr. Rios, none of those tactics changed when his glove would be ready for return shipping.

Should you need anything additional or need to speak with me directly, you have my number below.

Gordon C. King, Owner
A1 Glove Repair, LLC.
6134 Stumph Rd. Ste. 308
Parma, Ohio 44130
440-655-2674
gking@a1gloverepair.com
WWW.A1GloveRepair.com

[SyrNy1960]

The purpose of me getting involved in this is because I've seen so many times where customers are so impatient and sometimes overreact. I've experienced it many times as a seller, and I received many unfair negative feedback and untrue negative posts about me as a seller.

Mr. Rios posted on this site on 12 Jul 20 asking for advice about a glove repair service. On 16 Jul 20, he posted he found A1 Glove Repair. In mid-august, he files a complaint with the BBB. It takes much more time to repair gloves than that. And has shown, issue with communication was a factor.

This man has a business, which provides a service to this hobby. I think it's only fair that he have his say in this.

Thanks, Tony

[doug.goodman]

Originally Posted by 3arod13

Mr. Rios posted on this site on 12 Jul 20 asking for advice about a glove repair service. On 16 Jul 20, he posted he found A1 Glove Repair. In mid-august, he files a complaint with the BBB. It takes much more time to repair gloves than that. And has shown, issue with communication was a factor.

This man has a business, which provides a service to this hobby. I think it's only fair that he have his say in this.

Thanks, Tony

Thank you Tony.

Well Mark, I have to say that from the information provided in this thread, I'm feeling most sympathetic towards Mr. King from A1 Glove Repair.

Doug "and I don't even need a glove repaired" Goodman

[david_l]

Just for the record, the only time I’ve dealt with the original poster he flew off the handle and sent me a profane personal msg when I sent him the wrong $4 card (I got the card designation wrong). He thought he was getting a several hundred dollar card for $4 and was livid when that was not the case.

He then proceeded to try to blow up my for-sale thread stating how I did him wrong. I refunded the $4 and never heard back. I’d be weary of dealing with this individual. We all make mistakes and have bad days. Some of us just choose to act like adults when that happens. I wouldn’t deal with the OP again if he offered me double my asking price. It seems like others have found him to be caustic as well.

See posts four and five.

https://net54baseball.com/showthread.php?t=283956

David Lu$ti$

[Kzoo]

As my Father has always told me....'There's two sides to every story'.

[Jim65]

I'm glad someone posted the seller response, so many times their names get dragged through the mud and not even know about it, let alone respond to it.

There are 3 sides to every story, the sellers story, the buyers story and the truth. I know which story I believe is closest to the truth.

[earlywynnfan]

Mark, you were logged on earlier when I read this, and I see you are logged in now. Do you disagree with King's statements? You started this, make it right, either back up what you said or admit you were wrong.

[Scott Garner]

OT
One positive is guaranteed to come out of this for Gordon the glove restorer.
I called him this morning after reading this thread and plan to have him do a minor restringing restoration project to the webbing of a 1939 D & M Johnny Vander Meer model glove that I acquired a year ago.
I'll give him my business

[Leon]

I spoke with Gordon yesterday when I was alerted to this thread. He seems like a very good guy and definitely a person I would give my business to. Very ethical and methodical.

Mark, on the other hand, seems to have some anger or impatience issues. Sometimes I suffer from the latter too but I don't report people for it or go bat ass crazy.

.

[commishbob]

Originally Posted by Scott Garner

OT
One positive is guaranteed to come out of this for Gordon the glove restorer.
I called him this morning after reading this thread and plan to have him do a minor restringing restoration project to the webbing of a 1939 D & M Johnny Vander Meer model glove that I acquired a year ago.
I'll give him my business

Scott, that's a nice glove. Leather still looks good after 80 years. My '65 Rawlings Wally Bunker isn't in nearly that good condition. This thread has prompted me to finally send it in for a refurb. Been meaning to do it for a long time.

[maniac_73]

Tough enough to be an entrepreneur and small business owner in this day and age without irrational customers trying to ruin your business.

[vintagebaseballcardguy]

Originally Posted by Scott Garner

OT
One positive is guaranteed to come out of this for Gordon the glove restorer.
I called him this morning after reading this thread and plan to have him do a minor restringing restoration project to the webbing of a 1939 D & M Johnny Vander Meer model glove that I acquired a year ago.
I'll give him my business

That is one sweet glove!

[batsballsbases]

I see that Mark (whom I dont know) has listed on his about me page as occupation (Therapist) Might want to do a little work on himself.... Just a thought...

[Chris Counts]

This thread is going to end up being a good thing for Gordon's business. I know where I'm going with my next glove repair.

[jp1216]

Originally Posted by Chris Counts

This thread is going to end up being a good thing for Gordon's business. I know where I'm going with my next glove repair.

I was thinking the same thing. Gordon's place of business is only a few miles down the road from me. Wish him the best.

[jbsports33]

I was surprised to see this on the memorabilia side, getting the facts first and reaching out is always important before overstepping. I am hoping both parties work something out!

Keep collecting! Thanks Jimmy

[Den*nis O*Brien]

...is certainly going to be directed to Gordon!! I believe that he has been wronged with the OP's post and other actions. Gordon seems to be the complete professional in my opinion.

[jerseygary]

Next time I find a poor condition player-endorsed glove I absolutely can't pass up I'm giving Gordon my business. His carefully thought out rebuttal of the original post won me over.

[SyrNy1960]

Thank you all for the positive support you've shown for Mr. King. The honesty and integrity of people in this forum is truly commendable!

Scott, thanks for making Mr. King's day by having him work on your 1939 D & M Johnny Vander Meer glove! You made his day!

Tony

[SyrNy1960]

Originally Posted by Marckus99

Avoid this crook!

Sent him my Rawlings Model HH,
Seven weeks ago.

No glove return, no return emails, no response to texts and no return calls.

I will be reporting him to the Better Business bureau.

- Mark

Mark,

It's much easier to admit fault and apologize, than it is to hide. You see what damage can be done when people get mad and overreact. It's also better to be humble and admit fault, as it will help you gain respect from others.

We've all been there one time or another in our lives.

Learn from it, better yourself, move on, and enjoy the hobby!

Tony

[william_9]

This sounds all too familiar to me. Though I don’t know any of the parties involved, I remember reading the original inquiry post and kept right on scrolling.

I used to do a fair bit of glove restoration as part of my business. I focused on early gloves, usually very valuable, rare models. In many instances, they would be show pieces. Some were unquestionably museum quality gloves. Regardless of the specifics, it’s very detail oriented work. Despite all the tools, materials, and knowledge gained from hours of doing good work, it’s oftentimes very hard to convince some people that they’re not just paying for leather, they’re paying for an experienced set of eyes and hands. It’s doubly frustrating when a collector will eagerly spend top dollar to acquire a tired glove, then reach out to me and haggle with a restoration estimate that was oftentimes a small fraction of the purchase price. I won’t even get into the pigs ear scenarios. No, it cannot be turned onto a silk purse.....

I salute Gordon for being a gentleman and taking the high road. My solution was to remove the service from my website and get on with my life. The few restorations that I do these days are for valued friends and clients who I know to be reasonable people. I wish you well, Gordon!

Btw, since I’m on a roll, I’ll mention that I spoke to Scott (a reasonable guy) last summer and would have happily done the re-lace on his JVDM, but the timing wasn’t good for me. I’m happy to hear that Gordon is jumping on it.

Be excellent to each other.


Sent from my iPhone using Tapatalk

[Jim65]

Originally Posted by 3arod13

Mark,

It's much easier to admit fault and apologize, than it is to hide. You see what damage can be done when people get mad and overreact. It's also better to be humble and admit fault, as it will help you gain respect from others.

We've all been there one time or another in our lives.

Learn from it, better yourself, move on, and enjoy the hobby!

Tony

I think it says a lot about the OP that he hasn't come back to this thread to either tell us his story in more detail or to admit he posted in anger and to apologize.

[earlywynnfan]

Originally Posted by Jim65

I think it says a lot about the OP that he hasn't come back to this thread to either tell us his story in more detail or to admit he posted in anger and to apologize.

He's logged on right now.

[SyrNy1960]

Originally Posted by Jim65

I think it says a lot about the OP that he hasn't come back to this thread to either tell us his story in more detail or to admit he posted in anger and to apologize.

And he would only have to do it by making a post. Face-to-Face is much more difficult.

[7nohitter]

Originally Posted by Marckus99

Avoid this crook!

Sent him my Rawlings Model HH,
Seven weeks ago.

No glove return, no return emails, no response to texts and no return calls.

I will be reporting him to the Better Business bureau.

- Mark

So Mark, what do you have to say now?

[doug.goodman]

If Leon is reading this -

I think that a change to the thread title would be fair to the business involved.

Doug

[SyrNy1960]

Mark,

You continuously log on and read the comments. Help us understand why you refuse to post a response. It’s the right thing to do.

Tony

[doug.goodman]

Originally Posted by 3arod13

Mark,

You continuously log on and read the comments. Help us understand why you refuse to post a response. It’s the right thing to do.

Tony

Because, like many people these days, Mark find's it easy to go on the internet and bitch about whatever happens to be bothering him at that moment, but when shown to be wrong, he suddenly forgets how to type, and doesn't have the balls to apologize, or even admit that he may have been overreacting.

Doug "prove me wrong, I'll change my mind" Goodman

[SyrNy1960]

Originally Posted by doug.goodman

Because, like many people these days, Mark find's it easy to go on the internet and bitch about whatever happens to be bothering him at that moment, but when shown to be wrong, he suddenly forgets how to type, and doesn't have the balls to apologize, or even admit that he may have been overreacting.

Doug "prove me wrong, I'll change my mind" Goodman

Well, Mark started this, and he is the one who can put a final end to this. If not, then why be here anymore?

Tony

[doug.goodman]

Originally Posted by 3arod13

Well, Mark started this, and he is the one who can put a final end to this. If not, then why be here anymore?

Tony

I'm trolling every post he makes on other threads (including a post he made to a thread of mine) until he apologizes.

[SyrNy1960]

Originally Posted by doug.goodman

I'm trolling every post he makes on other threads (including a post he made to a thread of mine) until he apologizes.

Wow, now that is just wrong to continue to post at all, until he addresses this matter that he started. He should lose that privilege.

Tony

[maniac_73]

Originally Posted by 3arod13

Wow, now that is just wrong to continue to post at all, until he addresses this matter that he started. He should lose that privilege.

Tony

Agreed he should be banned until he apologizes for crapping on an honest mans hard work

[earlywynnfan]

Originally Posted by doug.goodman

If Leon is reading this -

I think that a change to the thread title would be fair to the business involved.

Doug

Leon, I agree with this. It's been three days, he's constantly logged on, yet nothing.

[ooo-ribay]

Originally Posted by doug.goodman

Because, like many people these days, Mark find's it easy to go on the internet and bitch about whatever happens to be bothering him at that moment, but when shown to be wrong, he suddenly forgets how to type, and doesn't have the balls to apologize, or even admit that he may have been overreacting.

Doug "prove me wrong, I'll change my mind" Goodman

Man, you have a lot of middle names!

Rob “screw the D**gers” Greene

[7nohitter]

Originally Posted by doug.goodman

I'm trolling every post he makes on other threads (including a post he made to a thread of mine) until he apologizes.

I love that you're doing this. This Mark Rios guy is a Class A douchebag.

[Jim65]

Originally Posted by 7nohitter

I love that you're doing this. This Mark Rios guy is a Class A douchebag.

Starting to agree, we all do stupid things in anger but admitting you're wrong and apologizing is the right thing to do. Obviously a foreign concept to him.

[doug.goodman]

Originally Posted by ooo-ribay

Man, you have a lot of middle names!

Rob “screw the D**gers” Greene

That made be laugh out loud.

But I'm curious what you have against the Diggers?
https://www.diggers.org/overview.htm

[7nohitter]

Originally Posted by Marckus99

Avoid this crook!

Sent him my Rawlings Model HH,
Seven weeks ago.

No glove return, no return emails, no response to texts and no return calls.

I will be reporting him to the Better Business bureau.

- Mark

You are a douche.

[Michael B]

Thus

[ooo-ribay]

Originally Posted by doug.goodman

I'm trolling every post he makes on other threads (including a post he made to a thread of mine) until he apologizes.

You're not gettin' it done, Doug! I just randomly pulled up two threads of his and the Goodman Troll is no where to be found. Is he hiding under a bridge?

[bobfreedman]

Can we take a deep breath about this guys? He made a mistake I am sure he is aware of but all of this hatred and negative energy seems a bit overboard. I dont know either of the main people in this dispute but I think the point has been made and nothing further needs to be done here. just my two cents

Bob Freedman

[doug.goodman]

Originally Posted by ooo-ribay

You're not gettin' it done, Doug! I just randomly pulled up two threads of his and the Goodman Troll is no where to be found. Is he hiding under a bridge?

I only trolled his posts since this thread started

[doug.goodman]

Originally Posted by bobfreedman

Can we take a deep breath about this guys? He made a mistake I am sure he is aware of but all of this hatred and negative energy seems a bit overboard. I dont know either of the main people in this dispute but I think the point has been made and nothing further needs to be done here. just my two cents

Bob Freedman

Bob -

I appreciate you attempting to calm down the hot heads on this thread, of which I am arguably the worst offender, however, I would like to say that I do not "hate" the OP, just his needlessly mean (and seemingly proven wrong ) post AND the spineless way in which he has followed up on it.

He should either say "sorry guys, I was mistaken", change the name of this thread, and apologize to Mr. King.

Or, he could also pull up some facts that support his original point.

Until one of those things is done, I will continue trolling him, and responding to this thread.

Doug "nothing better to do 174 days into the zombie apocalypse" Goodman

[ooo-ribay]

Originally Posted by doug.goodman

Bob -

I appreciate you attempting to calm down the hot heads on this thread, of which I am arguably the worst offender, however, I would like to say that I do not "hate" the OP, just his needlessly mean (and seemingly proven wrong ) post AND the spineless way in which he has followed up on it.

He should either say "sorry guys, I was mistaken", change the name of this thread, and apologize to Mr. King.

Or, he could also pull up some facts that support his original point.

Until one of those things is done, I will continue trolling him, and responding to this thread.

Doug "nothing better to do 174 days into the zombie apocalypse" Goodman

I kinda agree with Bob but also agree we sometimes need to police this forum. The OP's behavior is unacceptable, IMHO.

[Jim65]

Originally Posted by bobfreedman

Can we take a deep breath about this guys? He made a mistake I am sure he is aware of but all of this hatred and negative energy seems a bit overboard. I dont know either of the main people in this dispute but I think the point has been made and nothing further needs to be done here. just my two cents

Bob Freedman

The problem is when people Google A1 Glove Repair or Gordon King, this thread will pop up.

We all make mistakes but making a mistake and refusing to rectify that mistake when a persons rep is hurt is serious scumbaggery (yes, thats a word lol)

[ooo-ribay]

Originally Posted by Jim65

The problem is when people Google A1 Glove Repair or Gordon King, this thread will pop up.

True, but I think they’ll figure out Gordon is A-OK. That’s a good thing.

[perezfan]

Originally Posted by ooo-ribay

True, but I think they’ll figure out Gordon is A-OK. That’s a good thing.

Yes.... if they take the time to read through it, all should be ok.

It would still be nice to hear from the OP... either to dispute the story, or to admit to his knee-jerk reaction. Changing the title of the thread would be an appropriate gesture as well.