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#1
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SGC....winning over with customer service?
Posted By: Dave F
Well, I just had my first experience with a submission to SGC. I will have to say the customer service involved was something I wasn't used to with "the other guys". I've never made any secrets of my preferance to PSA. However with my last couple customer service involvements with PSA along with this one to SGC...I'm THINKING of actually converting over to SGC! |
#2
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SGC....winning over with customer service?
Posted By: Dave S
Dave, I'll only verify what you just encountered. While I often bitch about some of their "critical" grades (as we all do with any grader!!) I can only say that SGC is consistent with their grading and will verbally explain their justification for that particular card and grade. And as you've just found out, un-equalled in customer service...never too busy to answer questions, willing to make adjustments for delays, etc. Totally your decision to cross your PSA cards, could be quite costly depending on the of cards, but really don't think you'd hurt your collection or its value by doing so. And you'd certainly have a better looking slab... |
#3
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SGC....winning over with customer service?
Posted By: Dave F
Well, I do think it would be costly to cross them...and I don't think I'd come out ahead that way. I'd pretty much have to sell them all off as is..and then start buying SGC. |
#4
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SGC....winning over with customer service?
Posted By: barrysloate
I use SGC almost exclusively and I too am very impressed with the total product. Yes, I've experienced a few glitches with them, but they always came through in the end. |
#5
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SGC....winning over with customer service?
Posted By: Dave F
Barry..my problem is i'm sort of "anal". I want all my cards to look the exact same...to fit in the exact same boxes...I'll admit it, I'm a neat freak. |
#6
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SGC....winning over with customer service?
Posted By: Scott T
I use SGC for my low grade T206 colection and have always been pleased with them. |
#7
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SGC....winning over with customer service?
Posted By: Steve f
Dave I agree, it's repulsive to mix slabs. |
#8
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SGC....winning over with customer service?
Posted By: RayB
As far as switching goes; get it clear in your mind right now and don't second guess yourself. PSA and SGC are both viable entities with their individual strengths and weaknesses. |
#9
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SGC....winning over with customer service?
Posted By: Martin Neal
Hey Dave, |
#10
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SGC....winning over with customer service?
Posted By: bigfish
I have had weekly interactions with SGC and their customer service department. I send them atleast one submission a week and they are very professional on the phone despite me calling them to check on my grades every 5 minutes. I appreciate the fact that they answer the phone, know your submission and it contents, and can give you a realistic answer on what is going on. They are not perfect but I think they have the best customer service out of all the grading companies. I have only disagreed with two of their grades and respect the grades they give me. They are accurate. |
#11
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SGC....winning over with customer service?
Posted By: Dave F
Ray...great advice. And yes unfortunately even though I do have a few cards that I'd really hate to part with...it wouldn't make much sense money wise to start trying to cross everything over. I still think you get maximum money for PSA graded...in turn, I feel like you can SOMETIMES get a card a little cheaper in SGC's...so as long as your buying and not selling why not go with SGC? |
#12
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SGC....winning over with customer service?
Posted By: Sean BH
Dave, |
#13
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SGC....winning over with customer service?
Posted By: Dave F
I've got about 45-50 that are in PSA slabs right now..so I'm not so far in I couldn't get out....just continuing to ponder it right now. |
#14
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SGC....winning over with customer service?
Posted By: barrysloate
Dave- if you like all your cards consistent then make the plunge and have them crossed over. Keep in mind they grade strictly, so you may lose a few points along the way. |
#15
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SGC....winning over with customer service?
Posted By: Dave F
Barry..if I had PSA 5's...I would try and cross them. But most of mine are 1-3's. I just can't invision forking out another $7 or whatever it is to cross over 1's. |
#16
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SGC....winning over with customer service?
Posted By: E, Daniel
Dave, I definitely recommend the change to SGC, I have been working my way through crossing everything I have over to SGC and am very pleased to have made that choice. |
#17
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SGC....winning over with customer service?
Posted By: joe brennan
Hi Dave, |
#18
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SGC....winning over with customer service?
Posted By: JK
Dave, |
#19
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SGC....winning over with customer service?
Posted By: Dave F
I guess it is possible...I'm still just not sold on trying to cross everything...50 cards..even if they would cross them for $5 each...thats $250 that I could use towards cards instead of slabs. My PSA 1's, assuming they were bought for $25 each...add another $5-$7 for crossing over and I just dont like the sound of that...than my SGC 10's at that point I'm in $30-$32 a card...and no way I'd ever get that if I had to sell them. |
#20
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SGC....winning over with customer service?
Posted By: CN
Dave go with your gut feeling, which sounds like SGC. I don't think you will regret it. CN |
#21
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SGC....winning over with customer service?
Posted By: Cat
This is how I see the world: |
#22
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SGC....winning over with customer service?
Posted By: leon
I spent 2 hours last night helping my 10 yr old with an excel spreadsheet that had 2 twelve point graphs. I am not your man for maintaining the spreadsheet..... |
#23
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SGC....winning over with customer service?
Posted By: Marty Ogelvie
[F11] leon [F11] |
#24
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SGC....winning over with customer service?
Posted By: JK
Dave, |
#25
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SGC....winning over with customer service?
Posted By: T206Collector
...I crossed all 40 of my PSA T206 cards over and have never looked back. It wasn't that costly, either... |
#26
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SGC....winning over with customer service?
Posted By: Mark
I would submit to PSA if not for their customer service. How hard would it be for PSA to bring a list of cards they don't grade to shows? |
#27
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SGC....winning over with customer service?
Posted By: Ernest Thomas
I tried to tell you good people back in 2003 that PSA was on the way down as far as grading. As most of the people on this forum agree today that SGC is without question is the best to use in grading vintage cards. PSA is all about the money and nothing else. They do no care at all about customer satisfaction. I still believe I wish I know how many cards that people have sent to PSA to have graded, and PSA told them that there card (s) were counterfeit so they offered the individual so much money for the card to take them off the market. I truly believe this is a bunch of bologna on PSA part. How do you know if was counterfeit? All you have to go with is what PSA is telling you under the buy back program. They buy the card send you some money and you never know what really happens to your card. Was the card truly an counterfeit are perhaps real? I still do not trust PSA to this day and never will. Personal I believe that the grading business would be better off with out them. Maybe they will be forced out of business one day and when that happens that will be the best day in the grading industry. SGC and BGS are truly the best in the business. Stay with them and you will be just fine. PSA is and has always been a sore eye in the grading of cards. |
#28
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SGC....winning over with customer service?
Posted By: Dylan
As long as SGC continues on the path its on, i couldnt see how PSA could be number one for vintage cards. And while psa may, for the time being, get top dollar in higher grade T206's(due to the long running set registry) SGC lower grade T206's sell for the same as PSA. In many other vintage sets not so connected to the PSA set registry SGC easily out performs psa. PSA has a lot of footing with poor customer service, and SGC has utilized that to great advantage. |
#29
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SGC....winning over with customer service?
Posted By: Fred C
I'm not a big PSA fan but I wouldn't sell everything that I have that is in PSA slabs because I think their customer service sucks. On the other hand I wouldn't exactly throw any business to PSA because I don't particularly care for their holders that much and I don't really care too much about their customer service. One last thing is that I wont let the PSA name on the slab prevent me from buying a card either. |
#30
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SGC....winning over with customer service?
Posted By: Mike Snyder
While reading this and other threads regarding corssover grading with SGC, I decided to give it a try. I bought this card long ago. It is graded by CTA, a not so well known grading company, but when observing this card very closely, I was sure it would come back a 60. It came back 50. |
#31
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SGC....winning over with customer service?
Posted By: brian
Never heard of CTA. Do they have a website? |
#32
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SGC....winning over with customer service?
Posted By: Mike Snyder
Well it turns out that they do! http://www.ctagradingexperts.com/ |
#33
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SGC....winning over with customer service?
Posted By: Russ Bright
DO they check their e-mails? I have gotten GREAT service over the phone, but as I am at work right now I can't exactly get on my phone and start chatting. |
#34
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SGC....winning over with customer service?
Posted By: quan
SGC is great on the phone with any problem(s), emails can be delayed a bit. |
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