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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Mark Finn
First – Sorry for the long post – but you may find this interesting: |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Wesley
Are you returning the lot for a refund? |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: peter chao
Mark, |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Harry Wallace
Out of curiosity, if the title and description said 71, but 85 were listed, why didn't you confirm the number. Obviously, there was some sort of error out there. I surprised that someone did not point it out to them before the end of the auction. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Judge Dred (Fred)
If there was a lot with 71 items I wouldn't be counting all of the items. I would be counting on the ones that I was interested in. In other words, I'm not counting and tallying every item described, especially if there are over 50 different items. If a card is listed in the item description, it needs to be delivered with the grouping. If I did happen to count the items and I saw a discrepancy I would bring it to the attention of the auction house for clarification. In this case, there were many, many items and like I said before, I probably wouldn't have bothered counting every item in the item description. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Scott B.
After reading this, the first thing popup in my mind is I should only bid on Robert Edward Auction next time. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: dan mckee
WOW! not an easy fix here. I know Mark well and bet he would like to keep the lot but would like to be compensated for the missing 14 pieces. That is a tough scenerio because who decides the value of those 14 on something this rare? Doug was super in offering a full refund but Mark doesn't want to lose the other 71 pieces. Mark bid as if there were 85 pieces. I agree with an above post on 1 thing, how do you list 85 pieces in the description when you only have 71? An honest error I am sure but it does seem weird to list something you do not see in your hand. |
#8
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: leon
I see both sides of the situation. The lot title said 71 and 71 were received. Unfortunately the description had more listed than were in the title. If the 71 were worth the price of the lot then keep them...if not then return it...not sure how more fair it could be? Mistakes do happen.... |
#9
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: warshawlaw
At 15% commission and 20% BP is it too much to ask them to proof read the copy? We still don't have any explanation of what happened. Did these items exist and not get into the package? Did they not exist at all? |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: barrysloate
As Dan said, how do you catalog 14 items you don't have? As the 14 missing ones were being typed up, what source did they use for their list? That is what I don't understand. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Tom Boblitt
of 85 represents 16% of the items in the lot missing. I'd think 16% of the price bid plus commission in a refund would be a win-win for both sides. Even if there was zero commission on the sell-side, There should be enough of the 20% that Mark paid on the buy-side to cover that 16% they'd lose. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: shane
A similiar thing happened to me with Mastro a year ago. I brought the problem up with them and they were willing to resolve the issue right there. The problem I had with their options to resolve the issue did not help me out but helped them out. They told me the same thing that they would be glad to take the item back for a full refund and either sell it next auction or go to the under bidder and offer it to him. I really wanted to keep the item and not send it back but their description was not only misleading but inaccurate, why should I suffer in this deal? My resolution was that in business you do make mistakes and we are all human. My take was instead of me losing how about you losing your commission for screwing up? Why should you get paid 17.5% (VIG at the time) both ways when you MATERIALLY misrepresented an item. They agreed and sent me my portion of their commission. |
#13
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: dan mckee
Hi Tom, the problem with your offer is that the 14 missing pieces are the more expensive art. A simple percentage will not fix the compensation here if I understood the original post correctly. But a truly good thought though. How is Mr. Mills doing? dan. |
#14
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Tom Boblitt
the plot thickens.....didn't really figure that out from the email (or didn't read it closely enough). If that's the case, I guess I'd be more inclined to send back the whole lot and hope it got re-auctioned. OR make that part of the settlement that it be re-auctioned and not sold to the underbidder. If he'd have that type leverage. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Judge Dred (Fred)
Duh.... something just occurred to me. If Mastronet is going to offer it to the underbidder then that would be 10% less than the hi bidders bid amount. Why not offer it to the high bidder at that price. It would be a 10% discount which isn't too bad. I agree with Adam though. For the amount of the buyers and sellers premium being paid you'd hope the item description is accurate. Oh yeah, I forgot, everyone makes msitkaes... |
#16
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Dave Grimes
And what happened if the underbidder turned it down on finding out that the lot was 71 cards not the 80+ cards listed in the description- and so on down the line? |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: leon
I forgot too....the consignment fees in todays competitive market aren't what the auctioneers state, for the most part....I would guess they rarely get full boat on the consignors fees in order to bring in submissions.. If you go to the store and buy something...get home and it's not all there do you negotiate with Target? I can see it now...Hey, my widget didn't have the cap that was supposed to be on it. I will give you $10 less for it? ...and the clerk says, sure we barter all of the time.... Here's the deal...either work it out or return it....it's that simple. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: davidcycleback
I would think it depends on what was missing that was described in the description. If it was a very large autograph collection and it came missing 6 Phil Garner index cards, it would make little difference and the winner might not notice. However, if it missed four Mickey Mantle signed baseballs that were described and pictured and the winner anticipated getting, then there would be legitimate complaint-- even if the number in the title was accurate. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: E, Daniel
What I would be concerned about is the possibility the consignor meant for the full lot to be sold, and thus all cards were listed. Then after the fact, Mastro realized that the 'important' 14 were in the grouping and that they would realize a higher price if simply listed seperately (or in a later auction) as they do with a lot of collections consigned to them. They break them up into the pieces they think will sell best, and go from there. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: davidcycleback
There's no doubt in my mind that the description discrepency was an honest error |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: E, Daniel
David, I never said anything was done malicously - I actually think breaking up collections to maximize prices for consignors is perfectly fine practice. I was just surmizing how it may have come to pass that the cards were listed, when it appears they don't now exist. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: peter chao
David, Daniel, Guys, |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: davidcycleback
Daniel, I agree that your theory is plausable-- that they removed some items for another lot and forgot to clean up the details in the first description. I've consigned items to Mastro where they spread out the items over different auctions. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Steve f
It doesn't need to be all or nothing; |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Marty
This may have been mentioned and I skimmed over it, but if Mastro will take the lot back for a full refund and then offer it to the under bidder, let the Mark keep it for the underbidders price. That is the amount that Mastro will get if they take the lot back anyway. |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: warshawlaw
If there is a price that would make you happy, just ask for it. If you are a good customer for Mastro, as they say, the smart thing for them to do is make you happy with the deal, regardless of what happened. Fighting over short dollars with an established customer is just a bad business practice. I know if I was in their shoes and thought of you as a reasonable and valued client, I'd want to handle it in whatever manner would best satisfy you, even if there was a short term cost to it. |
#27
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: peter chao
Adam, |
#28
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: dan mckee
Other special deals shouldn't matter to Mastronet as they probably won't make these kind of mistakes often. Yes, just refund him the SMR price! What a joke!! PSA doesn't even know what these are let alone be accurate on their SMR pricing. I love this board! |
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Judge Dred (Fred)
Peter, |
#30
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: warshawlaw
Peter: |
#31
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Eric B
14 of the missing 17 artworks were SOLD in the December 2005 Lelands Auction: |
#32
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MastroNet Lot Misrepresentation – Results of a Discussion with Doug Allen
Posted By: Judge Dred (Fred)
So, what's happened to the lot. If the underbidder doesn't want it, then what? Does it get offered to the next underbidder? |
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