Frustrated with USPS tracking?

[Seven]

Originally Posted by Snapolit1

Sage advice.

They're always iffy this time of year, Covid is making it worse. They really need a top down restructuring too but that's a post for another board

[BobbyStrawberry]

Originally Posted by Seven

They're always iffy this time of year, Covid is making it worse. They really need a top down restructuring too but that's a post for another board

A top down restructuring, you say?

[Buythatcard]

In the past week, I had 2 buyers open cases on eBay for not receiving their items. I send out all items within 24 hours of payment. Over the past 17 years of selling, I received an average of 1 complaint every 2 years.

Have to explain to these buyers that USPS is having major delays due to the Covid-19 plus the holiday rush. In addition, the East Coast just went thru a major snowstorm.

I have noticed that for many items that I have shipped out over the past few months, USPS have not scanned in the tracking info. Some times it doesn't show up till it arrives at its destination.

I understand that there are a lot of issues with deliveries during these times and I just wish buyers would be more understanding. Instead of quickly opening cases with eBay, try contacting the seller first. This way we can explain the issues to them.

[jayshum]

Originally Posted by Buythatcard

In the past week, I had 2 buyers open cases on eBay for not receiving their items. I send out all items within 24 hours of payment. Over the past 17 years of selling, I received an average of 1 complaint every 2 years.

Have to explain to these buyers that USPS is having major delays due to the Covid-19 plus the holiday rush. In addition, the East Coast just went thru a major snowstorm.

I have noticed that for many items that I have shipped out over the past few months, USPS have not scanned in the tracking info. Some times it doesn't show up till it arrives at its destination.

I understand that there are a lot of issues with deliveries during these times and I just wish buyers would be more understanding. Instead of quickly opening cases with eBay, try contacting the seller first. This way we can explain the issues to them.

I have a few cards listed in the B/S/T that I would also like to list on eBay, but with the USPS delays right now, I don't want to sell them there for this exact reason. If they sell and are delayed in being delivered, a buyer can open a case and get a refund, then when the card most likely does get delivered, I would be out the card and the money for it.

[bigfish]

Paid for auction items Nov 17. Package has gone from NJ to Del to PA to CT to NH to MA and now appears to be heading back out of state.

Fed ex is still getting it done

[insidethewrapper]

Something is wrong with USPS. I ordered an item from Wisconsin and I live in Michigan and it goes from Wisconsin to Oklahoma and it is still there a week later.

[Snapolit1]

I mailed a small box NJ to Texas on December 7. Still not in tracking system. Maddening.

Lesson learned. Don't mail any cards to anyone for any reason in December.

[todeen]

Originally Posted by bigfish

Paid for auction items Nov 17. Package has gone from NJ to Del to PA to CT to NH to MA and now appears to be heading back out of state.



Fed ex is still getting it done

FedEx is backed up too!

Bought an item from the Cincinnati Reds on Dec 4. On Dec 6, the Reds notified me they delivered item to FedEx pick up location. Gave me tracking. On Dec 16, Fedex finally marked the package as accepted. On Dec 17, item was scanned into facility in Illinois. It was 10 days for FedEx to pick up.

I lost a sale on ebay b/c of shipping. They asked if I could guarantee delivery by Dec 24. I said absolutely not, shipping was out of my hands. So, no sale. I guess that's better than a bad review.

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