COMC - Shipping by....Snail.

[nineunder71]

My last order with them was Paid for on Aug 31, and I received my cards on Sept 10. I consider that just fine

However, the packaging of the cards has gone down hill big time!!! My last two orders have arrived in penny sleeves heavily taped to a piece of cardboard, really pathetic!!! A few of the cards in the order I paid over $30 for, I would always expect a $30 card to be better protected than that!

I’ve purchased over 100 times from this company, and I think my days dealing with them are limited. They are going down hill fast

Interested in hearing others’ recent experiences! Cheers

Colton

P.S.- In response to the previous post, I find Comc ships much sooner than the expected ship date that you receive via email, good luck getting the cards in a top loader though

Originally Posted by JollyElm

Seeing if anyone knows whether or not the shipping wait times have improved.

Looking today (October 4), it says my cards would take two months (January 4) to be delivered with standard shipping (I have no interest in paying over $20 to get the order sooner). Were I to request shipment today, is the January 4 date the 'real' date the cards would arrive, or is there a chance my cards would arrive relatively sooner? In other words, is their delivery date a strict, accurate reflection of reality, or do they simply add two months delivery time to every order and it doesn't actually take that long? Does anyone have any actual real world examples (not guesswork) of recent shipping results via standard, non-expedited shipping?

[rdwyer]

Customer has the final say.

[mrreality68]

I just explored their website for the first time ever.

If you are into modern cards WOW great selection

Vintage Card not nearly as many but still some nice and interesting cards

But based on this thread from delivery time issues to packaging issues

I will probably have to pass on them at least until things improve

Things for the heads up on both that website but also their hopefully only short term opportunities

[Rich Klein]

COMC is now sending out an monthly update at the beginning of each month: Here was the October email

"Thank you for your continued support as part of the COMC community. Not only are we excited to be entering basketball, football, and hockey season, but we are blessed to be a part of this fun and fast-moving industry. We have made some heavy investments this year as your trusted partner, so you can buy, sell, and flip cards. We focused our efforts on improving customer experience by reducing response times to customer inquiries, decreasing shipping times, and optimizing our quality assurance processes.

We are happy to share our wins! Our Rushed shipping service is now going out in under 4 days. We are making consistent progress each week to clear out the Economy shipping backlog and reduce our Economy ship times. You should expect to see Economy ship times decrease to 1 month by Black Friday.

We are providing same-day responses to customer inquiries. To continue our mission to deliver the best-in-class customer experience, we are enhancing the customer resources available in our COMC Help Center, extending our Live Chat hours, and optimizing our website.

Our focus is now on driving your sales. We launched our new Fresh Pulls discount, so you can get your in-demand items for sale cost-effectively while decreasing the turnaround time to list and sell them. In addition to this new offering, we will be promoting Elite and Auction items both directly through our COMC channels and in partnership with eBay.

With the holiday season quickly approaching, we will keep optimizing to help you find more of the cards you want while better supporting you to increase your sales and get more eyes on your cards.

Happy collecting!"

Julia Getsch

- COMC President and Cofounder

[butchie_t]

Originally Posted by nineunder71

My last order with them was Paid for on Aug 31, and I received my cards on Sept 10. I consider that just fine

However, the packaging of the cards has gone down hill big time!!! My last two orders have arrived in penny sleeves heavily taped to a piece of cardboard, really pathetic!!! A few of the cards in the order I paid over $30 for, I would always expect a $30 card to be better protected than that!

I’ve purchased over 100 times from this company, and I think my days dealing with them are limited. They are going down hill fast

Interested in hearing others’ recent experiences! Cheers

Colton

P.S.- In response to the previous post, I find Comc ships much sooner than the expected ship date that you receive via email, good luck getting the cards in a top loader though

If you do not request and pay for a top loader, you get a penny sleeve.

I placed an economy shipping order on 5 Sep, my expected delivery has moved from December 21st up to October 30th. I won’t be using economy shipping again the next time I order from them. And I will as they have many 72 Topps baseball cards in great condition for really reasonably prices.

I would not give up on them all that quick but ymmv.

Regards

[JollyElm]

With all due respect, guys, I'm not looking for general thoughts about COMC, I'm looking for insights from people who have actually had cards shipped recently, so I'll ask again...

"Seeing if anyone knows whether or not the shipping wait times have improved.

Looking today (October 4), it says my cards would take two months (January 4) to be delivered with standard shipping (I have no interest in paying over $20 to get the order sooner). Were I to request shipment today, is the January 4 date the 'real' date the cards would arrive, or is there a chance my cards would arrive relatively sooner? In other words, is their delivery date a strict, accurate reflection of reality, or do they simply add two months delivery time to every order and it doesn't actually take that long? Does anyone have any actual real world examples (not guesswork) of recent shipping results via standard, non-expedited shipping?"

[swarmee]

While not proof, I have not seen any shipping time complaints for basic service in the last couple of months. It looks like their processes have gotten closer to normal and nearly acceptable.

On the processing side, they seem to be clearing their submissions in about half the time allotted, so their additional staffing seems to be getting the work accomplished.

On the toploader side, any card purchased for over $50 should automatically come with a toploader, but less than that and you have to purchase it when you check out (unless it was pictured in one). If the cards arrive damaged, you have time to return them to COMC and let them know that's why.

[Jay Wolt]

I rec'd my order today from COMC, about 30 cards, 4 graded the rest ungraded.
Took them a week to ship it & 3 days for me to receive the priority package.
I opted for the 2nd shipping tier at $13ish rather then the $7.99 which would take forever to receive.
Cards were packaged well, so no complaints on my end.

[vthobby]

Originally Posted by rdwyer

Customer has the final say.

I always swear by the handy #2 Heinz as opposed to the #2 pencil!

Mike

[Vintagevault13]

Just checked the latest status on my COMC.com order:

[butchie_t]

When I made my order, there were 800,000+ items ahead of me. The number has been dropping rather quickly. Relatively speaking......

Status:
Tracking: Not Shipped Yet
Date Requested: 9/5/2021
Estimated Ship Date: 10/31/2021
Items Ahead of My Order: 483,758

[G1911]

Basic shipping, my last two orders, screen cap cut to excise tracking ID'ing info, presented with only strictly factual comment:

[John1941]

Is there any difference between shipping cards you've already bought with store credit, versus buying the cards in your cart? I feel like that would make a difference, but I'm not sure.

[butchie_t]

Originally Posted by John1941

Is there any difference between shipping cards you've already bought with store credit, versus buying the cards in your cart? I feel like that would make a difference, but I'm not sure.

I have just been buying from them. I don't have any store credit with them.

But it all comes down to what level of shipping that you choose. Regardless of store credit or not.

[swarmee]

Originally Posted by John1941

Is there any difference between shipping cards you've already bought with store credit, versus buying the cards in your cart? I feel like that would make a difference, but I'm not sure.

No, they all have to be pulled from the warehouse. They're not constantly re-arranging them based on who owns them at any given moment.

[dmats33312]

Originally Posted by commishbob

This is what I don't understand...and someone can educate me if I'm missing something obvious.

If I buy a card from them via their site...my delivery time is months down the line. In the case with my latest order, three and a half months.

But if I buy a card from them on eBay the estimated arrival date is August 24, approximately one week.

Attachment 414168

If you order it on eBay you will wait a month file a claim against them and never get the item. Gone through that personally.

[Exhibitman]

I bought a card from them on eBay recently and got it within a week of the auction close. No issues whatsoever.

[JollyElm]

Requested shipment: 12/9/21
Received cards today: 1/12/22
Shipping cost: $5.99

So, just over a month. Not too terrible for me personally, as these are all cards for my PC, and not things I'm looking to flip. And the well-secured packaging was top notch, with the added bonus of easy-to-remove tape. Heck, I even scored a pair of very-usable boxes out of the deal, too.

And now for the excitement of poring over everything. A second Christmas!!