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#1
06-27-2019, 02:35 PM
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Letter from PSA
Dear PSA Collector,
PSA continues to work on a series of initiatives designed to improve order status communication and provide better overall customer service. In my last message, I shared a series of updates as to projects in the works at PSA. Today, I would like to give you an update on those projects and introduce a few other improvements that we are making to our business. Customer Service – our stated goal is to have 100% response time to all info@PSAcard.com emails within two business days by July 1. Furthermore, we are targeting average call wait times to be less than five minutes by July 1 as well. PSA has added more Customer Service staff members, expanded training, and employed new technology (like our new PSAbot on PSAcard.com) to elevate our level of service. Estimated Turnaround Times Table – this feature is now live on our website. This table updates each Monday, using actual processing data from the week prior. Customers can use this information to get a more accurate estimate on our current turnaround times. Real-Time Order Status Progress Bar – this feature is also now live within the My Account dashboard of our website. Instead of a generic "Processing" status, customers can see exactly where a submission resides within the PSA system. Label Error Reporting – this feature will go live on Monday, August 5, right after the National. Customers will be given the opportunity to review labeling to ensure the accuracy of the information. If an error exists, collectors can report the issue directly through our website, allowing for correction before the order ships. Additionally, please know that PSA is constantly researching and investing in new technologies to improve our product. One recent security enhancement released by PSA is the inclusion of scanned images of all products submitted at the Super Express level and higher. Regarding added security enhancements to our labels and holders, expect an announcement on new features in the coming months. Overall, we continue to scale up at a measured pace, which has resulted in a significant improvement in our daily output of orders. Still, PSA is hiring several positions! If you have a passion for this great hobby, I encourage you to apply if your professional background is a fit for any of these spots. Thank you for your time. Enjoy Collecting, Steve Sloan President, PSA
__________________
My avatar is a sketch by my son who is an art school graduate. Some of his sketches and paintings are at https://www.jamesspaethartwork.com/ He is available to do custom drawings in graphite, charcoal and other media. He also sells some of his works as note cards/greeting cards on Etsy under JamesSpaethArt. Last edited by Peter_Spaeth; 06-27-2019 at 02:36 PM. 
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#2
06-27-2019, 02:44 PM
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Did Moser send in his resume?
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#3
06-27-2019, 02:51 PM
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Uh... uh... what about that elephant in the room? Oh don't mind him.
__________________
My avatar is a sketch by my son who is an art school graduate. Some of his sketches and paintings are at https://www.jamesspaethartwork.com/ He is available to do custom drawings in graphite, charcoal and other media. He also sells some of his works as note cards/greeting cards on Etsy under JamesSpaethArt. Last edited by Peter_Spaeth; 06-27-2019 at 02:51 PM.
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#4
06-27-2019, 02:55 PM
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Their arrogance is only matched by their incompetence.
__________________
http://www.flickr.com/photos/calvindog/sets
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#6
06-27-2019, 03:07 PM
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Well they are looking for "a grader" with experience - where do you find that in SoCal?
__________________
Successful B/S/T deals with asoriano, obcbobd, x2dRich2000, eyecollectvintage, RepublicaninMass, Kwikford, Oneofthree67, jfkheat, scottglevy, whitehse, GoldenAge50s, Peter Spaeth, Northviewcats, megalimey, BenitoMcNamara, Edwolf1963, mightyq, sidepocket, darwinbulldog, jasonc, jessejames, sb1, rjackson44, bobbyw8469, quinnsryche, Carter08, philliesfan and ALBB, Buythatcard and JimmyC so far.
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#8
06-27-2019, 03:09 PM
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Quote:
__________________
My avatar is a sketch by my son who is an art school graduate. Some of his sketches and paintings are at https://www.jamesspaethartwork.com/ He is available to do custom drawings in graphite, charcoal and other media. He also sells some of his works as note cards/greeting cards on Etsy under JamesSpaethArt. Last edited by Peter_Spaeth; 06-27-2019 at 03:11 PM.
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#9
06-27-2019, 04:07 PM
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Quote:
__________________
My avatar is a sketch by my son who is an art school graduate. Some of his sketches and paintings are at https://www.jamesspaethartwork.com/ He is available to do custom drawings in graphite, charcoal and other media. He also sells some of his works as note cards/greeting cards on Etsy under JamesSpaethArt.
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#11
06-27-2019, 04:15 PM
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Baghdad Steve tells it like it is.
__________________
-- PWCC: The Fish Stinks From the Head PSA: Regularly Get Cheated BGS: Can't detect trimming on modern SGC: Closed auto authentication business JSA: Approved same T206 Autos before SGC Oh, what a difference a year makes.
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#12
06-27-2019, 04:18 PM
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Darn it! I thought this thread was going to be a letter from PSA talking about this whole issue, then boom!, nothing. Thanks Peter!
__________________
I'm always looking for t206's with purple numbers stamped on the back like the one in my avatar. The Great T206 Back Stamp Project: Click Here My Online Trading Site: Click Here Member of OBC (Old Baseball Cards), the longest running on-line collecting club www.oldbaseball.com My Humble Blog: Click Here
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#13
06-27-2019, 04:22 PM
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A secret pic of the meeting that resulted in the letter.
__________________
My avatar is a sketch by my son who is an art school graduate. Some of his sketches and paintings are at https://www.jamesspaethartwork.com/ He is available to do custom drawings in graphite, charcoal and other media. He also sells some of his works as note cards/greeting cards on Etsy under JamesSpaethArt.
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#14
06-27-2019, 04:38 PM
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Quote:
Adam Sandler Nicolas Cage Gary Busey Rob Schneider David Spade All are Bad Actors with experience, who have "made the grade".
Last edited by perezfan; 06-27-2019 at 04:39 PM.
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#15
06-27-2019, 04:39 PM
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Bo Derek could hand out 10s liberally.
__________________
My avatar is a sketch by my son who is an art school graduate. Some of his sketches and paintings are at https://www.jamesspaethartwork.com/ He is available to do custom drawings in graphite, charcoal and other media. He also sells some of his works as note cards/greeting cards on Etsy under JamesSpaethArt.
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#16
06-27-2019, 04:41 PM
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Quote:
__________________
FRANK:BUR:KETT - RAUCOUS SPORTS CARD FORUM MEMBER AND MONSTER NUMBER FATHER. GOOD FOR THE HOBBY AND THE FORUM WITH A VAULT IN AN UNDISCLOSED LOCATION FILLED WITH NON-FUNGIBLES 274/1000 Monster Number Nearly*1000* successful B/S/T transactions completed in 2012-24. Over 680 sales with satisfied Board members served. If you want fries with your order, just speak up. Thank you all. Now nearly PQ.
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#17
06-27-2019, 04:46 PM
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Quote:
 
__________________
FRANK:BUR:KETT - RAUCOUS SPORTS CARD FORUM MEMBER AND MONSTER NUMBER FATHER. GOOD FOR THE HOBBY AND THE FORUM WITH A VAULT IN AN UNDISCLOSED LOCATION FILLED WITH NON-FUNGIBLES 274/1000 Monster Number Nearly*1000* successful B/S/T transactions completed in 2012-24. Over 680 sales with satisfied Board members served. If you want fries with your order, just speak up. Thank you all. Now nearly PQ.
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#18
06-27-2019, 04:48 PM
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Quote:
__________________
My avatar is a sketch by my son who is an art school graduate. Some of his sketches and paintings are at https://www.jamesspaethartwork.com/ He is available to do custom drawings in graphite, charcoal and other media. He also sells some of his works as note cards/greeting cards on Etsy under JamesSpaethArt.
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#19
06-27-2019, 04:48 PM
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What a joke PSA is!!
__________________
52 Topps cards. https://www.flickr.com/photos/144160280@N05/ http://www.net54baseball.com/album.php?albumid=922
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#20
06-27-2019, 05:16 PM
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They’re laughing all the way to the bank!
__________________
http://www.flickr.com/photos/calvindog/sets
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#21
06-27-2019, 05:24 PM
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Quote:
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#22
06-27-2019, 05:24 PM
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Quote:
Last edited by ullmandds; 06-27-2019 at 05:26 PM.
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#23
06-27-2019, 05:24 PM
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Quote:
__________________
FRANK:BUR:KETT - RAUCOUS SPORTS CARD FORUM MEMBER AND MONSTER NUMBER FATHER. GOOD FOR THE HOBBY AND THE FORUM WITH A VAULT IN AN UNDISCLOSED LOCATION FILLED WITH NON-FUNGIBLES 274/1000 Monster Number Nearly*1000* successful B/S/T transactions completed in 2012-24. Over 680 sales with satisfied Board members served. If you want fries with your order, just speak up. Thank you all. Now nearly PQ. Last edited by frankbmd; 06-27-2019 at 05:30 PM.
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#24
06-27-2019, 05:48 PM
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Quote:
But OJ Simpson might qualify, based solely on his Naked Gun "performance". Last edited by perezfan; 06-28-2019 at 09:38 AM.
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#25
06-27-2019, 06:17 PM
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Quote:
__________________
My avatar is a sketch by my son who is an art school graduate. Some of his sketches and paintings are at https://www.jamesspaethartwork.com/ He is available to do custom drawings in graphite, charcoal and other media. He also sells some of his works as note cards/greeting cards on Etsy under JamesSpaethArt.
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#26
06-27-2019, 06:35 PM
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Ugh!!!!!!!!
This letter is very reassuring. I sent them a card (1 single signed card) over a month ago. I paid $75 for EXPRESS authentication and card grade, they logged the card on 5/17/19 and I'm still waiting for the results:
#1 Express ......what does that word even mean to PSA anymore? #2 As someone mentioned earlier, they are laughing all the way to the bank! #3 Shame on me for falling for it time and time again! UGHHHHHH! Peace, Mike Last edited by vthobby; 06-27-2019 at 06:35 PM.
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#27
06-27-2019, 07:41 PM
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__________________
Read my blog; it will make all your dreams come true. https://adamstevenwarshaw.substack.com/ Or not...
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#28
06-27-2019, 07:42 PM
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Quote:
__________________
Read my blog; it will make all your dreams come true. https://adamstevenwarshaw.substack.com/ Or not...
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