OT: Help with USPS insurance claim

[vintagetoppsguy]

I have a question about an USPS Insurance Claim and I was wondering if anybody’s had a similar experience or any advice. Here’s the background. I sold something on another message board and the buyer paid via PayPal Friends and Family. It was $165. The buyer informed me that he lived in a bad neighborhood and requested that I send it with Signature Confirmation. I figured if he lives in a bad neighborhood, it doesn’t matter or not if I send it with Signature Confirmation if it gets stolen. So, I sent it with $250 insurance so he would have to sign for it anyway and the insurance would protect me.

A couple of weeks later, he emails me stating that he never received his package. I looked up the tracking number (VH612736607US ) and the last thing it says is “Out for Delivery” but not delivered. I gave it a few more days just to see if it would show up and then filed an insurance claim. As proof of value, I sent screen shots of the item for sale, screen shots of the PMs in which he offered to buy it, screen shots of my PayPal account showing the money received and screen shots on my PM back to him notifying him that it was shipped along with the tracking number. I didn’t think there would be any problems.

I received a letter today from the USPS stating that my claim had been rejected because of lack of proof of value. The letter went on to say that they needed the PayPal Completed Transaction Detail Report showing date of transaction, to whom the article was sent, to whom the article is coming from, article’s description, total amount of the article, etc. Here’s the problem. Since it was PayPal Friends and Family, there is no Transaction Detail Report showing that information.

Has anybody ever had this issue or have any advice?