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#1
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OT: Heritage Auction problems
Posted By: Russ Bright
So I bid on a small lot that ended last week An Autographed Framed Picture- nothing prewar or interesting BUT the winning bid was 65 dollars or so - and buyers premium brought it to 74 - and when I received the Bill it was $150 - they were charging me 75 dollars for shipping! |
#2
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OT: Heritage Auction problems
Posted By: leon
I would suggest that anytime anyone has a problem with any auction house they call them first and try to work it out. If it doesn't get worked out after that, then by all means look for help. If someone has a problem with a transaction they do with me I would hope they come to me for help before they air it publicly. regards |
#3
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OT: Heritage Auction problems
Posted By: barrysloate
Russ- you should always call them before posting on a public chat board. They may be more than happy to work something out. At least try first. |
#4
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OT: Heritage Auction problems
Posted By: davidcycleback
In any big auction, any time I see a poster framed with glass, I'm wary about bidding as I assume the shipping charge is going to be lots-- and not lots for the poster, but for the frame and glass which I'm usually not interested in owning. I would prefer the poster rolled up and shipped in a carboard tube. |
#5
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OT: Heritage Auction problems
Posted By: Dan Bretta
Auction houses IMO should always give some kind of estimate on shipping for large items. I bid on a Hunt auction lot where they show a pic of about 10 items that said something like "Large lot of memorabilia".....I was a little surprised with the shipping charges, but I figure I bid without asking so I went ahead and paid without question. When the lot arrived it showed up in 5 large boxes with about 100+ items. I think I paid about $30 for the lot and $80 shipping. I was okay with the lot, but whenever I see lots like that Hunts now I generally avoid them. |
#6
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OT: Heritage Auction problems
Posted By: Russ Bright
Hey Guys - trust Me, I'm not one to try and air dirty laundry, but after being "scolded" on the board --- YES i have tried to call them MULTIPLE time (see first post) - I posted on this board to HOPEFULLY get someone from there to contact me - (Which they have since done) |
#7
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OT: Heritage Auction problems
Posted By: Rob Dewolf
I'm not really sure it's an auction house's fault for shipping something to an old address that hasn't been updated by a customer. As for shipping the item before it was paid for, I remember after the last REA auction that folks on this board praised Rob and his staff for shipping items before they received payment, so I'm not sure that Heritage deserves criticism for doing the same thing. IMO, obviously. |
#8
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OT: Heritage Auction problems
Posted By: barrysloate
Hey Russ- no need to stop posting. I would be equally frustrated, but you will eventually get someone on the phone. Either they will rectify it or they won't. If it's the latter, then I would put in on the board. But what if you reach someone and they turn out to be really helpful? Then you might feel bad about posting. |
#9
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OT: Heritage Auction problems
Posted By: Richard
I won a $500 lot from them quite some time ago and it's been over two weeks my check cleared. Still haven't received it and no notification regarding shipping method or tracking. Emailed them about it three days ago and they said the matter was being "looked into". Haven't heard anything else since. |
#10
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OT: Heritage Auction problems
Posted By: leon
I have always said I will help if there are ever any issues with our advertisers. If you will email me the specifics, nothing too much needed, then I will have you an answer tomorrow. regards |
#11
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OT: Heritage Auction problems
Posted By: Joel
You are on an 'auto ship' status with Heritage. They ship without you paying. You can change your ship status to 'do not ship' and they only ship once you give the okay. With Heritage weekly auctions you can return the item. I would not accept the item from Fed Ex and you probably won't have to pay return shipping. I won a 16x20 framed item the other week. I paid the $75 dollar shipping fee. It was packed very well and professionally. Turned out the glass was actually plexi glass and it probably would have arrived fine with much less packaging. |
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