REA site issues?

[Peter_Spaeth]

Right at midnight, I can't refresh or load pages.

[felada]

Same here

[Blunder19]

i am frozen on the site as well....

[jayshum]

Same here

[Bicem]

Same, guessing they will add more time

[jonvancouver]

Fairy obvious that it was going to happen. How else can they squeeze another 24 hours of bidding in.

[brianp-beme]

Originally Posted by Peter_Spaeth

Right at midnight, I can't refresh or load pages.

SAME.

Brian

[ejharrington]

This seems to happen all the time now.

[Peter_Spaeth]

We'll see how it plays out, I guess.

[Elderwood17]

Same here .. .. just like the last auction

[Exhibitman]

Ditto

HTTP Error 503. The service is unavailable.

[MR RAREBACK]

I can’t bid frozen

[doug.goodman]

No more bids from me... it can go for another week for all I care

[bounce]

Same
Grrrr

[Jstottlemire1]

Same here….. here we go again 🤦*♂️

[Stonepony]

Again!!

[GregZakwin]

It eventually loaded a "server error application" timeout page for me.

[chadeast]

Again?!? Happening a second time is ridiculous.

[Peter_Spaeth]

Originally Posted by GregZakwin

It eventually loaded a "server error application" timeout page for me.

A thing of beauty it is not.
Server Error in '/' Application.
Timeout performing EVAL (15000ms), next: EVAL, inst: 0, qu: 1616, qs: 0, aw: True, bw: Flushing, rs: ReadAsync, ws: Flushing, in: 28, serverEndpoint: createauction.redis.cache.windows.net:6380, mc: 1/1/0, mgr: 9 of 10 available, clientName: RD281878567D96(SE.Redis-v2.6.48.48654), IOCP: (Busy=0,Free=1000,Min=350,Max=1000), WORKER: (Busy=650,Free=32117,Min=350,Max=32767), v: 2.6.48.48654 (Please take a look at this article for some common client-side issues that can cause timeouts: https://stackexchange.github.io/Stac...Redis/Timeouts)

[doug.goodman]

Interesting email they just sent out...

[glchen]

Second auction in a row that this has happened. REA is dropping off my list of consignors soon.

[GregZakwin]

Now:

"Service Unavailable HTTP Error 503. The service is unavailable."

[BeanTown]

Yup, it’s down. I’m off to bed

[Peter_Spaeth]

We are aware of issues involving access to the site, and we are working to resolve them rapidly.

In order to properly resolve the issues, the auction will have to be taken offline for a short period of time. This will involve temporarily closing the auction to preserve the data as it currently stands. During this time, individual item pages may display language to the effect of "Item Closed," "Lot Sold," and/or "Unavailable For Bidding."

Despite these messages, please understand that the auction is NOT closed and will reopen with bids at the levels where they were prior to the auction being taken offline. These are temporary messages that we cannot prevent from displaying during an event like this.

Once access to the site is restored and the auction is brought back online, each lot will be given a fresh 20 minute clock for the lot by lot closing period to restart.

In the event that a similar event happens before the 20 minutes are elapsed, we will again take the auction offline and follow the same steps as outlined above.

In the event that a third event happens before the second period of 20 minutes has elapsed, the auction will be extended under 9 PM EDT on Monday, August 15, at which time the standard 10 minute lot by lot closing will take effect.

We deeply regret this occurrence and are working closely with our software partners to resolve it as quickly and effectively as possible.

Please stay tuned to your email for updates.

VISIT THE AUCTION

[doug.goodman]

"We deeply regret this occurrence and are working closely with our software partners to resolve it as quickly and effectively as possible."

Laughable.

[vthobby]

Website Name:
bid.robertedwardauctions.com…URL Checked:
no responseResponse Time:
unknownLast Down:
DOWN
Bid.robertedwardauctions.com is DOWN
It is not just you. The server is not responding...

[timn1]

Deja vu.

It's hard to believe that an industry leader would allow this to happen repeatedly...

[Peter_Spaeth]

Hopefully they can jumpstart it soon and we don't go another full day.

[patricka]

You would think with these technical issues happening like last time they would have the 10 minute countdown start at like 10pm eastern time which still allows people on the west coast a reasonable time to start bidding in the countdown period.

[Carter08]

I said it was unacceptable the first time. Hopefully others demand it be fixed now. Prices are very strong in this auction from what I can tell - will be even stronger if a day gets added.

[mordecaibrown1]

Now it says all lots are closed?

[Peter_Spaeth]

My lot is counting down from 20 minutes.

[GregZakwin]

Originally Posted by Peter_Spaeth

My lot is counting down from 20 minutes.

Ditto

[molenick]

As per the email they sent out:

"In order to properly resolve the issues, the auction will have to be taken offline for a short period of time. This will involve temporarily closing the auction to preserve the data as it currently stands. During this time, individual item pages may display language to the effect of "Item Closed," "Lot Sold," and/or "Unavailable For Bidding."

Despite these messages, please understand that the auction is NOT closed and will reopen with bids at the levels where they were prior to the auction being taken offline. These are temporary messages that we cannot prevent from displaying during an event like this."

[jonvancouver]

Mine too.

[Casey2296]

Originally Posted by doug.goodman

"We deeply regret this occurrence and are working closely with our software partners to resolve it as quickly and effectively as possible."

Laughable.

Would have been a nice quote at the end of their last auction when this happened.

[timn1]

They have closed all lots temporarily as they try to restore access - lots are not closed.

[patricka]

Yep, 20 minute clock started going at about 12:11

[troutbum97]

Million dollar auction.

10 cent website platform.

https://www.youtube.com/watch?v=14YOUglcLXw

[ejharrington]

It's a strange thing to have to stay up until midnight on the first worknight of the week to begin with...but then to do it and have this happen sucks.

[chadeast]

Originally Posted by Carter08

I said it was unacceptable the first time. Hopefully others demand it be fixed now. Prices are very strong in this auction from what I can tell - will be even stronger if a day gets added.

Just like last time. I am convinced that I lost at least one auction due to that. agree that it was unacceptable last time, they already lost my business for a while due to how that went down. I hope this doesn't go exactly like last time, but if I had to bet I'd say we're going to see a Monday night close again. No Monday bids for me.

[Carter08]

Looks like it’s back up with 20 minute lot by lot closes

[doug.goodman]

Originally Posted by patricka

Yep, 20 minute clock started going at about 12:11

I don't understand why it's a 20 instead of a 10, unless for some reason they think10 is part of the software problem.

Which would still be dumb.

[Jstottlemire1]

Originally Posted by Carter08

Looks like it’s back up with 20 minute lot by lot closes

Yes sir, hopefully after initial 20 min clock. It goes to a 10min again. I’m old and tired lol.

[Peter_Spaeth]

Originally Posted by Carter08

Looks like it’s back up with 20 minute lot by lot closes

I think it's 20 minutes, then 10 minute lot by lot.

[jayshum]

Originally Posted by doug.goodman

I don't understand why it's a 20 instead of a 10, unless for some reason they think10 is part of the software problem.

Which would still be dumb.

Maybe to give people extra time to realize it is back up? Not sure what else would make any sense.

[doug.goodman]

Originally Posted by Peter_Spaeth

I think it's 20 minutes, then 10 minute lot by lot.

Nope.

"LOTS ARE CLOSING INDIVIDUALLY! Every lot is now on its own 20 minute clock and the lot-by-lot countdown started. Place a bid on a lot, and the individual lot clock will reset to 20 minutes. When any clock counts down to 0:00, that lot will close."

[jayshum]

Originally Posted by Peter_Spaeth

I think it's 20 minutes, then 10 minute lot by lot.

Email said 20 minute lot by lot closing.

[jayshum]

Hard to believe it happened again with this auction, but at least they got an email out much faster this time explaining what they were planning on doing. If the site stays up, then it won't be nearly as bad as the last auction.

[chadeast]

Originally Posted by jayshum

Hard to believe it happened again with this auction, but at least they got an email out much faster this time explaining what they were planning on doing. If the site stays up, then it won't be nearly as bad as the last auction.

Agreed. But they REALLY need to fix this.