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  #1  
Old 10-30-2015, 01:37 PM
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GregMitch34 GregMitch34 is offline
Greg Mitchell
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Default eBay buyer wants money back--policy?

Forgive my ignorance, but I've just received my first ever request/demand for a full refund and for a somewhat pricy item (and PSA Mint no less). His reason is simply "changed my mind." I have one of those "14 day return" policies and eBay's note to me seems to indicate that I have no choice, even given his reason. I presume the "14 day return" means no questions asked? Anyway, let me know. Thanks.
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  #2  
Old 10-30-2015, 01:39 PM
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bobbyw8469 bobbyw8469 is offline
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I would take back the return and block him as quickly. Relist the item, and never deal with him again.
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  #3  
Old 10-30-2015, 01:41 PM
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Quote:
Originally Posted by bobbyw8469 View Post
I would take back the return and block him as quickly. Relist the item, and never deal with him again.
1+
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  #4  
Old 10-30-2015, 01:45 PM
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PolarBear PolarBear is offline
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Yep, you're going to have no choice. Ebay will force it. Give him a refund, but I wouldn't do it until you get the card back.

As far as the reason for wanting the refund, honestly, if it were me, I wouldn't care. At least the guy is being honest and isn't trying to claim the card looks like crap in hand or something stupid like that.

Return policies should always be no questions asked.
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  #5  
Old 10-30-2015, 01:55 PM
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h2oya311 h2oya311 is offline
Derek Granger
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FWIW, and if it's a concern of yours, you will get your ebay insertion fees, final value fees, and paypal fees credited back to you, so that won't be an issue.

Hopefully the buyer who changed his mind will at least have the courtesy of paying for return shipping and not put it on you. But who knows these days in the "buyer-friendly" world of eBay.
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  #6  
Old 10-30-2015, 05:57 PM
1952boyntoncollector 1952boyntoncollector is offline
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Quote:
Originally Posted by PolarBear View Post
Yep, you're going to have no choice. Ebay will force it. Give him a refund, but I wouldn't do it until you get the card back.

As far as the reason for wanting the refund, honestly, if it were me, I wouldn't care. At least the guy is being honest and isn't trying to claim the card looks like crap in hand or something stupid like that.

Return policies should always be no questions asked.
+1
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  #7  
Old 10-30-2015, 07:09 PM
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wolf441 wolf441 is offline
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Quote:
Originally Posted by PolarBear View Post
Yep, you're going to have no choice. Ebay will force it. Give him a refund, but I wouldn't do it until you get the card back.

As far as the reason for wanting the refund, honestly, if it were me, I wouldn't care. At least the guy is being honest and isn't trying to claim the card looks like crap in hand or something stupid like that.

Return policies should always be no questions asked.
I agree you really have no choice, but this has happened to me as well and it seems like a pretty crappy policy. It's an auction, not Walmart. eBay needs to start cracking down on buyers who treat auctions like "casual shopping".
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Old 10-30-2015, 07:29 PM
1952boyntoncollector 1952boyntoncollector is offline
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Quote:
Originally Posted by wolf441 View Post
I agree you really have no choice, but this has happened to me as well and it seems like a pretty crappy policy. It's an auction, not Walmart. eBay needs to start cracking down on buyers who treat auctions like "casual shopping".
well an ebay auction is casual shopping....when I have a direct buy chance off ebay..I not only factor in the savings in ebay fees , I factor in that I will actually sell the card versus later issues that can happen on ebay with refunds....there are advantages in ebay as well...but I easily take less than just ebay fees from a direct buyer ..lots of headaches can be avoided..
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  #9  
Old 10-30-2015, 01:50 PM
vintagetoppsguy vintagetoppsguy is offline
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Quote:
Originally Posted by bobbyw8469 View Post
I would take back the return and block him as quickly. Then share his username with the rest of the board so we can block him too. Relist the item, and never deal with him again.
Corrected
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  #10  
Old 10-30-2015, 05:36 PM
ls7plus ls7plus is offline
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Quote:
Originally Posted by bobbyw8469 View Post
I would take back the return and block him as quickly. Relist the item, and never deal with him again.
+1.

Larry
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  #11  
Old 10-30-2015, 01:53 PM
Sean1125 Sean1125 is offline
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You must give him his money back, don't argue. Get your items back.
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